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- Tasks: Welcome and assist patients in the emergency department, ensuring a friendly atmosphere.
- Company: Join Hackensack Meridian Health, a leader in transforming healthcare and community support.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work culture with great perks.
- Why this job: Be part of a team that values connection, collaboration, and making a positive impact.
- Qualifications: High school diploma or GED required; customer service skills are essential.
- Other info: This is a per diem evening role, perfect for students seeking flexible work.
Join to apply for the WELCOME AMBASSADOR (PER DIEM) – EVENING role at JFK Johnson Rehabilitation Institute
2 days ago Be among the first 25 applicants
Join to apply for the WELCOME AMBASSADOR (PER DIEM) – EVENING role at JFK Johnson Rehabilitation Institute
Welcome Ambassador (Per Diem) – Evening
RIVERVIEW MEDICAL CENTER Borough of Red Bank, New Jersey
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- Requisition # 2025-167611
- ShiftEvening
- StatusPer Diem
Overview
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better – advancing our mission to transform healthcare and serve as a leader of positive change.
The Welcome Ambassador is responsible for providing a warm and friendly welcome. The ideal candidate will have a passion for guest service and ensure that guests and patients are kept updated of wait times (if necessary). In this highly visible role, you will be responsible for checking ECC patients in, registering them in, and keeping their nerves at ease as they wait to be seen by a nurse or physician. This is the ideal position for someone who enjoys guest interaction, resolving problems, and working in a fast paced environment. Additional responsibilities of the Welcome Ambassador includes answering hospital-wide phones using proper etiquette, directing calls to the caller\’s requested destination, and assisting in other customer related tasks as needed.
Responsibilities
A day in the life of a Welcome Ambassador at Hackensack Meridian Health includes:
- Information and Support: Provides information and support to patients/families/visitors . Greets patients and their family members upon entrance to the emergency department. Instructs/assists patients to sign- in triage book. Directs patients/families to registration, Fastrac, etc. as directed by ED staff. Answers questions regarding ED procedures. Monitors flow in the ED waiting room and ED entrances. Maintains open dialogue with all ED staff.
- Open Communication: Maintain open communication with patients and their families entering the Emergency department. Circulates through the entire Emergency department. Communicates with 90% of patients and families, explaining waiting times, admission process, procedures, etc. Functions as liaison between families and emergency department staff.
- Customer Service: Provides exceptional customer service to patients and guests. Shows sincere empathy and understanding to patient and guest issues. Take appropriate steps to address and resolve guest issues.
- Dashboard: Monitors targets as identified on Ambassador Dashboard. Improves patient throughput, patient satisfaction, turn around times, and decreases LWOT to hit determined benchmarks.
- Quality: Accurately collects, records and reports complete information using interview techniques and critical thinking skills. These can be measured by, for example, but not limited to: QA; Accurate bed lists and assignments; Vault Counts; and Audits
- Creates guest/patient loyalty: Provides a premiere service, treating each patient as a VIP. Improves guest\’s perception of the hospital by anticipating fulfillment of each guest\’s needs – both spoken and unspoken.This service will increase patient satisfaction, increasing loyalty, ultimately increasing the hospital\’s bottom line.
- Family Education: Interprets and explains to patients and their families the philosophy, policies and procedures of the hospital. Provides education to patients regarding their rights and responsibilities.
- Records: Maintains required records, reports, statistics, etc. Prepares monthly reports and statistics tracking progress of the Welcome Ambassador program.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
Qualifications
Education, Knowledge, Skills and Abilities Required:
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Ability to provide exceptional customer service to patients and guests
- Able to communicate clearly over telephone and in person.
- Excellent written and verbal communication skills.
- Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.
Education, Knowledge, Skills And Abilities Preferred
- Prior hospitality experience in a hospital / healthcare setting.
- Associate\’s Degree.
Contacts
- Regular contact with medical personnel and its visitors.
If you feel the above description speaks directly to your strengths and capabilities, then please apply today!
Compensation
Starting at $22.77 Hourly
HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.
Job Duties
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:
- Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
- Experience: Years of relevant work experience.
- Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
- Skills: Demonstrated proficiency in relevant skills and competencies.
- Geographic Location: Cost of living and market rates for the specific location.
- Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
- Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.
In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.
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Awards We’ve Received
2023
US News & World Report 2023
- HUMC – #1 Hospital in NJ & #5 in NY Metro Area
2023
US News & World Report 2023
- Joseph M. Sanzari Children’s Hospital – #1 Children’s Hospital in NJ
2023
US News & World Report 2023
- JSUMC – #6 Hospital in NJ
2022
2023
2023 & 2022 Magnet Designations
for 9 HMH Institutions
2022
Newsweek 2022 Best Hospitals USA
- HUMC – #57
2022
Newsweek 2022 America’s Best Addiction Treatment Centers
Blake Recovery Center at Carrier Clinic – #2
2023
Diversity Inc. 2023
Top Hospital and Health Systems
2022
Becker’s Hospital Review 2022
- Top Places to Work in Healthcare
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WE KEEP GETTING BETTER
At Hackensack Meridian Health, we help our patients live better, healthier lives – and we help one another succeed. Here, competitive benefits are just the beginning. It’s also about how our team members support one another and how we show up for our community. Together, we’re ready to transform health care and advance our mission to serve as a leader of positive change.
Join us and let’s keep getting better together.
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WELCOME AMBASSADOR (PER DIEM) - EVENING employer: JFK Johnson Rehabilitation Institute
Contact Detail:
JFK Johnson Rehabilitation Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WELCOME AMBASSADOR (PER DIEM) - EVENING
✨Tip Number 1
Familiarise yourself with the specific duties of a Welcome Ambassador. Understanding the role's focus on guest interaction and customer service will help you demonstrate your passion for these areas during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, both verbal and non-verbal. As a Welcome Ambassador, you'll need to convey warmth and clarity, so consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Research Hackensack Meridian Health's values and mission. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly understands and embodies their culture.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the work environment and expectations, which can be invaluable in preparing for your application and interview process.
We think you need these skills to ace WELCOME AMBASSADOR (PER DIEM) - EVENING
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved guest interaction. Emphasise skills like communication, empathy, and problem-solving, which are crucial for a Welcome Ambassador.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service. Mention specific experiences where you provided exceptional customer care, and explain why you want to work at Hackensack Meridian Health.
Highlight Relevant Skills: In your application, clearly outline your proficiency in communication and computer skills, especially with Microsoft Office or Google Suite. These are essential for the role and should be prominently featured.
Show Enthusiasm: Express your enthusiasm for the role and the organisation in your application. Mention how you align with their mission to transform healthcare and serve the community, as this will resonate well with the hiring team.
How to prepare for a job interview at JFK Johnson Rehabilitation Institute
✨Show Your Passion for Guest Service
As a Welcome Ambassador, your role revolves around providing exceptional guest service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to making guests feel valued and welcomed.
✨Communicate Clearly and Confidently
Since the position requires clear communication with patients and families, practice articulating your thoughts clearly. During the interview, focus on maintaining eye contact and using a friendly tone to convey warmth and approachability.
✨Demonstrate Problem-Solving Skills
The role involves resolving issues that guests may face. Think of specific instances where you successfully handled a difficult situation or complaint. Highlight your ability to stay calm under pressure and find effective solutions.
✨Familiarise Yourself with the Hospital's Values
Research Hackensack Meridian Health and understand their mission and values. During the interview, align your answers with their commitment to patient care and community support. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their team.
