At a Glance
- Tasks: Manage key accounts and build long-term relationships with strategic clients.
- Company: Join James Fisher and Sons, a leader in the industry with a commitment to diversity.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values your unique background and perspective.
- Why this job: Make a real impact by supporting client success and driving sustainable revenue growth.
- Qualifications: Experience in key account management and strong communication skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
The Key Account Manager is responsible for managing and developing long‑term relationships with a defined portfolio of strategic clients. Working closely with internal teams, the role focuses on understanding client needs, maintaining high levels of satisfaction, and supporting sustainable revenue growth.
What you'll be doing:
- Work with the Head of Product Line (HoPL) to ensure communication with key accounts is clear and concise.
- Develop and maintain strong, trust‑based relationships with key accounts supporting the HoPL.
- Serve as the main point of contact for assigned clients as agreed with HoPL, ensuring their needs are met promptly and effectively.
- Identify opportunities to grow business within key accounts through upselling, cross‑selling, and solution development.
- Collaborate closely with internal teams to deliver tailored solutions and proactively resolve client issues or risks.
- Monitor, analyse, and report on customer performance metrics to management.
- Propose contracts and agreements that aim to maximise value for both the client and the company.
- Maintain accurate and up‑to‑date records of all account interactions, agreements, and activities.
- Stay informed of industry trends and client developments to anticipate needs and risks.
- Ensure compliance with company policies and legal requirements, while sharing best practice across the Key Account Management team.
What we're looking for:
- Proven experience in key account management or a similar client‑facing role.
- Excellent verbal and written communication skills for effective customer engagement, negotiation and internal reporting.
- Ability to manage multiple high‑value client relationships simultaneously with confidence and professionalism.
- Strong negotiation, interpersonal, and stakeholder management skills.
- Strategic thinker with well‑developed problem‑solving and commercial awareness.
- High level of organisation with strong record‑keeping and attention to detail.
- Proficient in business systems such as CRM and ERP platforms (experience with JFD systems desirable).
- Able to work independently while collaborating effectively with cross‑functional teams; relevant sales or account management certifications are advantageous.
Key Account Manager - Middle East & APAC in Westhill employer: JFD Global
At James Fisher and Sons, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment that values diversity and inclusion. Located in Westhill with hybrid working options, we provide our Key Account Managers with the flexibility to thrive while building meaningful relationships with strategic clients across the Middle East and APAC regions.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager - Middle East & APAC in Westhill
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its key accounts. Understand their needs and challenges so you can showcase how you can add value. Tailor your responses to highlight your experience in managing client relationships.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Key Account Manager - Middle East & APAC in Westhill
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in managing client relationships and any relevant achievements that align with what we're looking for.
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this role, use clear and concise language in your application. Don’t forget to demonstrate how you've effectively engaged with clients in the past!
Highlight Your Strategic Thinking:We want to see your ability to think strategically! Include examples of how you've identified growth opportunities or solved problems for clients in your previous roles.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at JFD Global
✨Know Your Clients
Before the interview, research the key accounts you'll be managing. Understand their business models, challenges, and recent developments. This will help you demonstrate your ability to build trust-based relationships and show that you're genuinely interested in their success.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively engaged with clients in the past. Be ready to discuss how you’ve handled negotiations or resolved conflicts, as this will highlight your interpersonal skills.
✨Demonstrate Strategic Thinking
Think about how you can contribute to sustainable revenue growth for the company. Prepare to discuss specific strategies you've used in previous roles to identify upselling or cross-selling opportunities, and how you tailored solutions to meet client needs.
✨Be Organised and Detail-Oriented
Bring along any relevant documentation that showcases your organisational skills, such as reports or records from previous account management experiences. Highlight your proficiency with CRM and ERP systems, as this will reassure them of your ability to maintain accurate records and manage multiple accounts effectively.
