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For Companies At a Glance
- Tasks: Supervise a dynamic customer service team and enhance the overall customer experience.
- Company: Join Jewson, part of Stark UK, where people are our greatest asset!
- Benefits: Enjoy competitive salary, bonuses, flexible hours, and professional development opportunities.
- Why this job: Be part of a vibrant community that celebrates your ideas and fosters growth.
- Qualifications: Enthusiasm, integrity, teamwork, and a passion for customer service.
- Other info: Flexible working model and a supportive environment to help you thrive.
The predicted salary is between 30000 - 42000 £ per year.
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. This is a full-time position with working hours scheduled Monday to Friday, operating on seasonal hours.
Winter hours: 8:30am to 6:00pm
Summer hours: 10:30am to 8:00pm
In addition, the role includes alternate Saturday working, from 8:00am to 12:00pm.
What You’ll Be Doing
- Supervise and support the customer service team, providing guidance and feedback to improve performance.
- Monitor team metrics and performance to ensure targets are met and operational goals are achieved.
- Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.
- Train and mentor new team members on company policies, procedures, and customer service best practices.
- Develop and implement customer service strategies to enhance the overall customer experience.
- Analyse customer feedback and service trends to identify areas for improvement.
- Collaborate with other departments to streamline processes and improve communication.
- Prepare reports on team performance and customer satisfaction metrics for management review.
- Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.
- Stay updated on industry trends and best practices in customer service.
What We’re Looking For
- Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
- Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.
- Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
- Pride - You take pride in your work and are dedicated to producing top-notch results.
Why Choose Us?
- Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
- Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
- Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
- Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
- Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What’s Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
Warehouse & Yard Supervisor employer: Jewson
Contact Detail:
Jewson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse & Yard Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Jewson. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Jewson’s values and culture. Show them you’re not just a fit for the role but also for their vibrant community. Bring your enthusiasm and passion to the table!
✨Tip Number 3
Practice common interview questions and think about how your experiences align with the job description. Be ready to share examples of how you’ve supervised teams or improved customer service in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Jewson team and contributing to their success.
We think you need these skills to ace Warehouse & Yard Supervisor
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion shine through in your application! We love seeing candidates who are genuinely excited about the role and our company. Share why you’re drawn to the Warehouse & Yard Supervisor position and how you can contribute to our vibrant community.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience and skills that align with what we’re looking for, like customer service strategies and team leadership. This shows us you’ve done your homework and are serious about joining our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell your story! Use it to explain how your values align with ours—decency, team spirit, and pride. We want to know what makes you tick and how you can help us create a supportive environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Jewson
✨Know the Company Culture
Before your interview, take some time to understand Jewson's values and culture. They emphasise decency, passion, and teamwork, so think about how your own experiences align with these principles. Be ready to share examples that showcase your enthusiasm and team spirit.
✨Prepare for Customer Service Scenarios
Since the role involves supervising customer service, prepare for situational questions related to handling customer inquiries and complaints. Think of specific instances where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability in the role.
✨Showcase Your Leadership Skills
As a Warehouse & Yard Supervisor, you'll be guiding a team. Highlight your leadership experience during the interview. Discuss how you've trained or mentored others, and be prepared to talk about how you foster a positive work environment and motivate your team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
