Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage deliveries with a friendly approach.
- Company: Join Jewson Partnership Solutions, part of STARK Building Materials UK.
- Benefits: Enjoy competitive pay, 33 days holiday, staff discounts, and a retirement savings plan.
- Why this job: Be part of a passionate team making a real difference in customer experiences.
- Qualifications: Customer-facing experience is a plus; passion for helping people is essential.
- Other info: Flexible part-time hours with opportunities for career growth.
The predicted salary is between 12 - 16 £ per hour.
Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who is as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).
The role involves regular manual handling and driving duties and therefore requires a full UK driving licence with entitlement to drive a 3.5-tonne van, along with the ability to carry out physical tasks safely.
Schedule: Part-time, 24 hours per week, with flexibility to work either three full days or five part days, preferably including Mondays and Tuesdays.
Key Responsibilities:
- Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values.
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey.
- Keep the branch and yard looking clean and tidy, to make a great first impression on our customers.
- Maintain stock levels, carrying out regular stock counts.
- Work with colleagues to suggest opportunities for improvement.
What’s in it for you?
- Retirement Savings Plan (Pension) – with Legal & General.
- Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
- WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation).
- Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.
- Employee Discount.
- Refer a Friend scheme.
- New Reward and Recognition programme – launching soon!
Required Skills And Experience:
- Previous industry experience preferred but not essential.
- Experience in a customer facing environment.
- Passion for working with people.
At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
Customer Service & Delivery Advisor in Swindon employer: Jewson
Contact Detail:
Jewson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Delivery Advisor in Swindon
✨Tip Number 1
Get to know the company inside out! Research Jewson Partnership Solutions and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of scenarios where you can demonstrate your ability to connect with customers. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a challenging situation into a positive outcome. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the JPS team. Let’s get you that job!
We think you need these skills to ace Customer Service & Delivery Advisor in Swindon
Some tips for your application 🫡
Know Your Stuff: Before you start writing, get familiar with our products and services. This will help you tailor your application to show how you can connect with our customers and deliver the best experience possible.
Show Your Passion: We love candidates who are passionate about customer service! Make sure to highlight any relevant experiences where you've gone above and beyond for customers. Let your enthusiasm shine through!
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality, so don’t be afraid to let it come through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Jewson
✨Know Your Products
Before the interview, take some time to familiarise yourself with Jewson Partnership Solutions' product lines and services. This will not only show your enthusiasm for the role but also help you answer questions about how you can assist customers effectively.
✨Showcase Your People Skills
Since this role is all about customer interaction, be prepared to share examples of how you've built relationships in previous roles. Think of specific instances where you went above and beyond to help a customer or resolve an issue.
✨Demonstrate Your Problem-Solving Abilities
During the interview, highlight your ability to understand customer needs and provide proactive solutions. Prepare a few scenarios where you successfully addressed a customer's concern or improved their experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for growth, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
