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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and enhance the customer experience.
- Company: Join Jewson, part of Stark UK, where people are our greatest asset.
- Benefits: Enjoy competitive salary, bonuses, pension schemes, and professional development opportunities.
- Why this job: Be part of a supportive community that celebrates your ideas and growth.
- Qualifications: Experience in Builders Merchants and a passion for teamwork and customer service.
- Other info: Flexible working hours with a focus on career advancement.
The predicted salary is between 30000 - 42000 ÂŁ per year.
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. Jewson are looking for a Customer Service Supervisor (Sales) to join the successful and supportive team at their Southampton Burlesdon Rd branch.
What Youâll Be Doing
- Supervise and support the customer service team, providing guidance and feedback to improve performance.
- Monitor team metrics and performance to ensure targets are met and operational goals are achieved.
- Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.
- Develop and implement customer service strategies to enhance the overall customer experience.
- Analyse customer feedback and service trends to identify areas for improvement.
- Collaborate with other departments to streamline processes and improve communication.
- Prepare reports on team performance and customer satisfaction metrics for management review.
- Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.
- Stay updated on industry trends and best practices in customer service.
Working Hours
Hours will be between 07:00 to 17:00 Monday to Friday and every other Saturday morning 08:00 â 12noon.
What Weâre Looking For
- Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
- Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.
- Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
- Pride - You take pride in your work and are dedicated to producing top-notch results.
- Experience within a Builders Merchants is essential.
Why Choose Us?
- Quality - Weâre unwavering in our commitment to providing outstanding products and service that exceed our customersâ expectations.
- Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
- Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
- Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
Whatâs Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We canât wait to hear from you!
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a caseâbyâcase basis.
Customer Service Supervisor - Sales in Southampton employer: Jewson
Contact Detail:
Jewson Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Service Supervisor - Sales in Southampton
â¨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and donât be shy about letting people know youâre on the hunt for a Customer Service Supervisor role. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Prepare for those interviews! Research Jewson and understand their values, especially around teamwork and customer service. Think of examples from your past experiences that showcase your enthusiasm and decency â they want to see how you embody their culture.
â¨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on common questions for customer service roles and be ready to discuss how you can contribute to Jewsonâs supportive environment and team spirit.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre serious about joining a company that values its community and invests in its people.
We think you need these skills to ace Customer Service Supervisor - Sales in Southampton
Some tips for your application đŤĄ
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that youâre not just looking for a job, but that you genuinely care about making a difference in our customers' experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in the builders' merchants sector. We love seeing how your background aligns with what we do at Jewson!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot and understand.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. We canât wait to see what you bring to the table!
How to prepare for a job interview at Jewson
â¨Know Your Stuff
Before the interview, make sure you understand Jewson's values and what they stand for. Familiarise yourself with their customer service strategies and think about how your experience in the builders' merchants sector aligns with their goals.
â¨Showcase Your Team Spirit
Since teamwork is key at Jewson, be ready to share examples of how you've successfully collaborated with others in previous roles. Highlight any experiences where youâve motivated a team or resolved conflicts to create a positive work environment.
â¨Prepare for Customer Scenarios
Expect questions about handling customer inquiries and complaints. Prepare specific examples of how you've addressed similar situations in the past, focusing on your problem-solving skills and ability to enhance customer satisfaction.
â¨Ask Insightful Questions
At the end of the interview, donât forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how Jewson measures success in customer service. This shows your genuine interest in the role and the company.