Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, process orders, and maintain stock levels in a friendly environment.
- Company: Jewson is a leading building materials distributor in Northern Europe, committed to exceptional service.
- Benefits: Enjoy competitive salary, 33 days holiday, staff discounts, and a retirement savings plan.
- Why this job: Join a collaborative team focused on great service and personal growth opportunities.
- Qualifications: Customer-facing experience preferred but not essential; a positive attitude is key.
- Other info: Flexible hours with every other Saturday morning shift; apply today to kickstart your career!
The predicted salary is between 28800 - 43200 £ per year.
Jewson Stoke-On-Trent, England, United Kingdom
Senior Customer Service Advisor
Jewson Stoke-On-Trent, England, United Kingdom
3 weeks ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Are you based in the Stoke area? Do you have a passion for working with people?
Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Customer Service Advisor who\’s as passionate about great service as we are.
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).
Hours – 7.30 – 5.00 Monday to Friday and every other Saturday morning 8-12
Key Responsibilities
- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey
- Keep the branch looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- Work with colleagues to suggest opportunities for improvement
What’s in it for you?
- Retirement Savings Plan (Pension) – with Legal & General
- Life Assurance – From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
- WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
- Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
- Employee Discount
- Refer a Friend scheme
- Wellbeing Centre via WorkPerks
- New Reward and Recognition programme – launching soon!
Required Skills And Experience
- Previous industry experience preferred but not essential
- Experience in a customer facing environment
- Passion for working with people
- A positive can-do attitude
About Us
At Jewson, we\’re proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We\’re a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you\’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Wholesale Building Materials
Referrals increase your chances of interviewing at Jewson by 2x
Sign in to set job alerts for “Senior Customer Service Advisor” roles.
Newcastle-Under-Lyme, England, United Kingdom 4 weeks ago
Customer Service Officer – Newcastle under Lyme
Stoke-On-Trent, England, United Kingdom 1 week ago
Stoke-On-Trent, England, United Kingdom 5 days ago
Customer Assistant – Congleton – Part-time, 10 month fixed term contract
Congleton, England, United Kingdom 2 weeks ago
Shirley, England, United Kingdom 2 weeks ago
Stoke-On-Trent, England, United Kingdom 6 days ago
Newcastle-Under-Lyme, England, United Kingdom 8 hours ago
Shirley, England, United Kingdom 3 weeks ago
Stoke-On-Trent, England, United Kingdom 1 week ago
Winsford, England, United Kingdom 3 weeks ago
Hulland Ward, England, United Kingdom 5 hours ago
Cheadle, England, United Kingdom 1 month ago
Stoke-On-Trent, England, United Kingdom 6 days ago
Stoke-On-Trent, England, United Kingdom 1 month ago
Stoke-On-Trent, England, United Kingdom 9 hours ago
Stoke-On-Trent, England, United Kingdom 9 hours ago
Newport, England, United Kingdom 1 week ago
Crewe, England, United Kingdom 4 days ago
Market Drayton, England, United Kingdom 2 weeks ago
Macclesfield, England, United Kingdom 5 days ago
Stafford, England, United Kingdom 2 weeks ago
Tesco Colleague Nights – Stoke-On-Trent Superstore
Stoke-On-Trent, England, United Kingdom 2 weeks ago
Stoke-On-Trent, England, United Kingdom 6 days ago
Macclesfield, England, United Kingdom 2 weeks ago
Retail Customer Advisor (Macclesfield) – 16 hours
Macclesfield, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Senior Customer Service Advisor employer: Jewson
Contact Detail:
Jewson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Jewson's product lines and services. Understanding what they offer will not only help you in customer interactions but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to convey information clearly and effectively will be crucial when dealing with customers face-to-face or over the phone.
✨Tip Number 3
Network with current or former employees of Jewson if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Demonstrate your passion for customer service by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your commitment to providing exceptional service, aligning with Jewson's values.
We think you need these skills to ace Senior Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Customer Service Advisor at Jewson. Highlight your passion for customer service and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your customer-facing experience and any specific achievements that demonstrate your ability to provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Jewson and how your values align with theirs. Use specific examples to illustrate your customer service skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Jewson
✨Know Your Products
Familiarise yourself with Jewson's product lines and services. Being able to discuss specific products and how they can benefit customers will show your enthusiasm and preparedness.
✨Demonstrate Your People Skills
Prepare examples of how you've successfully built relationships with customers in the past. Highlight your ability to understand their needs and provide tailored solutions.
✨Showcase Your Problem-Solving Abilities
Think of scenarios where you had to resolve customer issues effectively. Be ready to discuss these experiences, as they demonstrate your proactive approach and commitment to great service.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in Jewson and helps you assess if it's the right fit for you.