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- Tasks: Engage with customers, process orders, and maintain stock levels in a dynamic environment.
- Company: Jewson is a leading building materials distributor in Northern Europe, known for exceptional service.
- Benefits: Enjoy competitive pay, generous discounts, life assurance, and 33 days holiday.
- Why this job: Join a supportive team that values your contributions and offers career growth opportunities.
- Qualifications: No specific experience needed; just a passion for customer service and problem-solving skills.
- Other info: Flexible working options available; part-time applicants are welcome.
The predicted salary is between 28800 - 43200 £ per year.
Join Our Team as a Senior Customer Service Advisor at Jewson Southampton Bursledon Road! Drive success with your expert sales skills while delivering top-notch customer service and building strong relationships in a fast-paced, rewarding environment.
Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Senior Customer Service Advisor who is as passionate about great service as we are.
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).
Hours - 7.30 - 5.00 Monday to Friday and every other Saturday morning 8-12.
Antelope House, Bursledon Road, Southampton, SO19 8NE.
Part Time / Flexible working applicants welcomed.
Key Responsibilities:
- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values.
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
- Dealing with lapsed accounts.
- Generating sales with new and existing customers.
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey.
- Keep the branch looking clean and tidy, to make a great first impression on our customers.
- Maintain stock levels, carrying out regular stock counts.
- Work with colleagues to suggest opportunities for improvement.
What’s in it for you?
- A competitive salary and benefits package, plus generous staff discounts.
- A supportive team environment where your contributions are recognised and valued.
- Opportunities to grow your skills and career within our organisation.
- Flexible working arrangements to help you balance work and life.
Required Skills and Experience:
First and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out your role within Jewson.
So if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit!
About us:
At Jewson, we’re proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We’re a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
Senior Customer Service Advisor employer: Jewson
Contact Detail:
Jewson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Jewson's product lines and services before your interview. This knowledge will not only help you answer questions confidently but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Think about how you would handle various customer interactions, especially those that require problem-solving or relationship-building.
✨Tip Number 3
Showcase your ability to work in a team during the interview. Share examples of how you've collaborated with colleagues in the past to improve customer experiences or streamline processes.
✨Tip Number 4
Be prepared to discuss how you can contribute to maintaining a clean and tidy branch environment. This is crucial for making a great first impression on customers, so think of specific ways you can help achieve this.
We think you need these skills to ace Senior Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with Jewson's values and the specific requirements of the Senior Customer Service Advisor position.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully built relationships with customers or resolved issues.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and how you embody the values that Jewson stands for. Mention any relevant experience and explain why you are excited about the opportunity to work with them.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Jewson
✨Know the Product Lines
Familiarise yourself with Jewson's product lines and services before the interview. This knowledge will help you demonstrate your understanding of customer needs and how to provide tailored solutions.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you built relationships and resolved issues, as this aligns with the company's values.
✨Demonstrate Proactive Problem-Solving
Think of scenarios where you proactively sought out solutions for customers. Be ready to discuss how you can apply this approach at Jewson to enhance customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
