At a Glance
- Tasks: Deliver exceptional customer service and build strong relationships with clients.
- Company: Join a friendly team at Jewson Partnership Solutions, part of STARK Building Materials UK.
- Benefits: Enjoy competitive salary, 33 days holiday, staff discounts, and life assurance.
- Other info: Dynamic workplace with opportunities for personal and professional development.
- Why this job: Make a real impact in a supportive environment while growing your career.
- Qualifications: Passion for customer service and a positive attitude are key.
The predicted salary is between 24000 - 36000 £ per year.
Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who is as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).
The role involves regular manual handling and driving duties and therefore requires a full UK driving licence with entitlement to drive a 3.5-tonne van, along with the ability to carry out physical tasks safely. Schedule: 7.00 - 17.00 Monday to Friday.
What You’ll Be Doing:
- Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values.
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey.
- Keep the branch and yard looking clean and tidy, to make a great first impression on our customers.
- Maintain stock levels, carrying out regular stock counts.
- Work with colleagues to suggest opportunities for improvement.
What We’re Looking For:
- Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
- Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.
- Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
- Pride - You take pride in your work and are dedicated to producing top-notch results.
What’s in it for you?
- Retirement Savings Plan (Pension) – with Legal & General Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump-sum death in service benefit will be increased to 4 x your Pensionable Earnings.
- WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation).
- Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.
- Employee Discount.
- Refer a Friend scheme.
- Wellbeing Centre via WorkPerks.
- New Reward and Recognition programme – launching soon!
Required Skills And Experience:
- Previous industry experience preferred but not essential.
- Experience in a customer facing environment.
- Passion for working with people.
- A positive can-do attitude.
About Us:
At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
Customer Service Advisor in Scunthorpe employer: Jewson
At Jewson Partnership Solutions, we pride ourselves on fostering a supportive and dynamic work environment where our Customer Service Advisors can thrive. With a strong emphasis on employee growth, competitive benefits including a generous holiday allowance, life assurance, and access to exclusive discounts, we ensure that our team feels valued and motivated. Join us in making a meaningful impact in the Public Sector while enjoying a collaborative culture that celebrates teamwork and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Scunthorpe
✨Tip Number 1
Get to know the company inside out! Research Jewson Partnership Solutions and their values. This way, when you chat with them, you can show off your enthusiasm and how you align with their mission.
✨Tip Number 2
Practice your people skills! Since the role is all about building relationships, think of examples from your past where you've provided great customer service. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional when you go for your interview. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the JPS team.
We think you need these skills to ace Customer Service Advisor in Scunthorpe
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We love candidates who are genuinely excited about helping others and can convey that in their words.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight any relevant experience you have in customer-facing roles, as we value that highly!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us see your strengths quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Jewson
✨Know Your Products
Before the interview, take some time to familiarise yourself with Jewson Partnership Solutions' product lines and services. This will not only show your enthusiasm for the role but also help you answer questions about how you can assist customers effectively.
✨Showcase Your People Skills
Since the role involves developing relationships with customers, be prepared to share examples of how you've successfully interacted with clients in the past. Highlight your ability to understand their needs and provide proactive solutions.
✨Demonstrate Team Spirit
JPS values collaboration, so think of instances where you've worked well in a team. Be ready to discuss how you contribute to a positive work environment and how you can help improve processes together with colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the company culture or opportunities for growth. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
