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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maximise sales through strong relationships.
- Company: Join Jewson, a leading building materials distributor with a collaborative culture.
- Benefits: Enjoy bonuses, discounts, health services, and generous leave policies.
- Why this job: Be part of a passionate team dedicated to great service and career growth.
- Qualifications: Strong sales and customer service skills; industry experience is a plus.
- Other info: Flexible working options available; supportive recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Jewson, a leading building materials distributor in Northern Europe, is looking for a Senior Customer Service Advisor - Sales who is as passionate about great service and sales as we are. The Senior Customer Service Advisor - Sales will partner with the trade by understanding and responding to our customer’s individual needs, delivering fast, focused and fantastic customer service that exceeds expectations. You will be responsible for building lasting relationships by providing the right solutions and maximising sales and profitability.
What You’ll Be Doing
- Understand our approach to pricing and seek out ways to maximise margin in a credible way.
- Support business initiatives to increase sales, margin & service as required.
- Acknowledge every customer, ascertain their needs and wow them with quick and efficient service.
- Ask open questions to build strong relationships and understand our customers' current and future requirements so we can support all their needs.
- Provide advice on products and solutions with particular attention to cross-selling packages and services.
- Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.
What You’ll Need To Have
- Strong Sales and Customer Service skills and experience.
- Resilience.
- Pride in the working environment and diligence in maintaining first class standards to wow our customers.
- Industry experience is desirable but not essential.
What’s In It For You
- Discretionary bonus.
- A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
- Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
- Generous employee discounts.
- Access to discounts with hundreds of your favourite high street and online retailers.
- Retirement savings plan.
- Life assurance.
- Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.
Why STARK?
At Jewson, we’re proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We’re a friendly and collaborative team, passionate about what we do and committed to doing it well. If you’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
What’s Next
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process.
Senior Customer Service Advisor in Redhill employer: Jewson
Contact Detail:
Jewson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor in Redhill
✨Tip Number 1
Get to know the company inside out! Research Jewson's values, products, and customer service approach. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've wowed customers. Be ready to share these stories during your interview.
✨Tip Number 3
Don’t just wait for the interview; reach out! Connect with current employees on LinkedIn or engage with Jewson’s social media. It shows initiative and helps you get a feel for the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Jewson team right from the start.
We think you need these skills to ace Senior Customer Service Advisor in Redhill
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can wow our customers and make their experience unforgettable!
Tailor Your Experience: Make sure to highlight your relevant sales and customer service experience. We’re looking for specific examples that demonstrate how you've built relationships and maximised sales in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Senior Customer Service Advisor role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at Jewson.
How to prepare for a job interview at Jewson
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service and sales. Be ready to discuss how you’ve successfully handled customer inquiries and complaints in the past. Think of specific examples where you went above and beyond to wow a customer.
✨Understand the Company’s Products
Familiarise yourself with Jewson's product range and services. This will help you provide informed advice during the interview. Show that you can think about cross-selling opportunities and how you can maximise sales while meeting customer needs.
✨Practice Open-Ended Questions
Prepare to ask and answer open-ended questions. This is key to building relationships with customers. Think about how you can use these questions to uncover customer needs and demonstrate your ability to listen and respond effectively.
✨Show Your Resilience and Pride
Be ready to share examples that highlight your resilience in challenging situations. Talk about how you maintain high standards in your work environment and how this contributes to exceptional customer service.
