Senior Customer Service Advisor - Sales in Norwich

At Stark UK, we believe that our greatest asset is our people! We\’re not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

Jewson are looking for a Senior Customer Service Advisor – Sales to join the supportive and successful team at their Norwich – Newmarket Rd branch.

Lead Generation and Prospecting

• Identify new business opportunities and proactively pursue new customer accounts through strategic prospecting.

Account Management – Customer Retention & Growth

• Maintain and grow existing customer relationships by understanding their needs, upselling and cross‑selling solutions.

Onboarding & Activation

• Ensure new customers are successfully onboarded and activated, maximising spend potential within the first 13 weeks.

Margin & Share Of Wallet Growth

• Drive increased profitability by optimising margins and increasing the share of wallet from each customer.

Sales Process Management

• Manage the entire sales process from lead generation to closing deals, ensuring accurate forecasting and pipeline management.

Customer Engagement

• Conduct regular customer visits, product demonstrations and presentations to build rapport and drive sales.

Reporting & Feedback

• Provide accurate and timely reports on sales activities, customer feedback and market insights.

Working Hours

07:00 – 16:30 or 07:30 – 17:00 Monday to Friday and every other Saturday morning 08:00 – 12:00

What You’ll Need To Have

• Strong sales background
• Enthusiasm – You radiate positivity and possess an unyielding passion for the merchant world.
• Decency – You embody honesty and integrity, contributing to a workplace built on respect and ethics
• Team Spirit – You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride – You take pride in your work and are dedicated to producing top‑notch results.

It Would Be Great If You Also Have

• Experience within a Builders Merchants

Why Choose Us?

• Quality – We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
• Supportive Environment – Join a culture that prioritises your growth, with the resources and support you need to excel.
• Professional Development – We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
• Great Benefits – Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!

What\’s Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!

Why STARK?

At Jewson we\’re proud to be part of STARK Building Materials UK and dedicated to providing top‑quality products and exceptional service to our customers. We\’re a friendly and collaborative team, passionate about what we do and committed to doing it well.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.