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For Companies At a Glance
- Tasks: Lead a team in delivering top-notch customer service and support sales operations.
- Company: Join Jewson, part of Stark UK, where people are our greatest asset.
- Benefits: Enjoy competitive salary, performance bonuses, 34 days holiday, and great perks.
- Why this job: Be part of a vibrant community that celebrates your ideas and growth.
- Qualifications: Enthusiasm for customer service and a passion for teamwork.
- Other info: Opportunities for professional development and career progression await you!
The predicted salary is between 28800 - 43200 £ per year.
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
Details
This is a full‑time role working Monday‑Friday 7:30‑17:00, and every other Saturday from 08:00‑12:00.
What You’ll Be Doing
- Answer incoming customer calls, handle enquiries, and support order processing.
- Support the trade counter by assisting customers in person when required and helping ensure the counter runs smoothly.
- Provide a high level of service to existing accounts and build strong customer relationships.
- Identify and pursue new business opportunities, following up leads and developing new customers.
- Support and grow existing accounts by understanding customer needs and recommending suitable products or solutions.
- Maintain strong shopfloor standards, helping keep the branch organised, safe and presentable.
- Be flexible and willing to support other areas of the branch when required.
- Work closely with the wider team to ensure customers receive the best possible service.
- Use industry knowledge and an understanding of the trades to communicate confidently with customers.
What We’re Looking For
- Enthusiasm – Positivity and unyielding passion for the merchant world.
- Decency – Honesty, integrity and mutual respect.
- Team spirit – A genuine desire to help others, working collaboratively and achieving results together.
- Pride – Dedication in producing top‑notch results.
What’s In It For You
- Competitive Basic Salary
- Performance‑Related Bonus
- 34 days holiday per year
- Retirement Savings Plan (Pension) – with Legal & General Life Assurance – From your first day of employment with us you are automatically covered for a lump‑sum death in service benefit of 2 × your basic salary.
- Work Perks – A platform home to hundreds of all your favourite high‑street and online discounts via the provider Reward Gateway.
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
- Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
- Refer a Friend scheme
- Wellbeing Centre via Work Perks
Why Choose Us?
- Quality – We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
- Supportive Environment – Join a culture that prioritises your growth, with the resources and support you need to excel.
- We listen and learn – we know we haven’t always got all the answers – listening and learning with you is what helps provide the best service to our customers.
- Professional Development – We are invested in your success! You have a real chance to progress – the only limits are your own. Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
- Great Benefits – Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, life assurance, and many other perks!
What’s Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process. Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
Customer Service Supervisor - Sales in Northallerton employer: Jewson
Contact Detail:
Jewson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor - Sales in Northallerton
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Jewson's values and mission. This way, you can show how your enthusiasm and team spirit align with their vibrant community.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer enquiries or challenges. Being prepared will help you demonstrate your skills and confidence during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Jewson. Plus, it shows your genuine interest!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from the source.
We think you need these skills to ace Customer Service Supervisor - Sales in Northallerton
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application! We love seeing candidates who are genuinely excited about the role and the opportunity to be part of our vibrant community.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We want to see how you can contribute to our team and help us provide outstanding service to our customers.
Be Authentic: Honesty and integrity are key values for us at Jewson. Don’t be afraid to let your personality come through in your application – we appreciate authenticity and want to get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, you’ll be directly in touch with our Talent team, who are eager to hear from you!
How to prepare for a job interview at Jewson
✨Know Your Stuff
Before the interview, brush up on your knowledge of the merchant world and Jewson's offerings. Familiarise yourself with their products and services so you can confidently discuss how you can support customers and build relationships.
✨Show Your Enthusiasm
Let your passion shine through! Be ready to share examples of how you've gone above and beyond in previous roles. This is your chance to demonstrate your positivity and commitment to providing top-notch customer service.
✨Team Spirit Matters
Prepare to talk about your experiences working in a team. Highlight instances where you've collaborated with others to achieve results. Jewson values decency and teamwork, so showing that you can work well with others will be a big plus.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for professional development, or how they celebrate new ideas. This shows you're genuinely interested in being part of their vibrant community.