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For Companies At a Glance
- Tasks: Provide exceptional customer service and build relationships with clients in a dynamic environment.
- Company: Join Jewson Partnership Solutions, part of STARK Building Materials UK, known for great service.
- Benefits: Enjoy competitive salary, 33 days holiday, staff discounts, and a supportive work culture.
- Why this job: Be part of a passionate team making a real difference in customer experiences.
- Qualifications: Enthusiasm for customer service and a positive attitude are key; experience is a bonus.
- Other info: Great career growth opportunities and a collaborative team spirit await you!
The predicted salary is between 30000 - 40000 £ per year.
Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who is as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays). The role involves regular manual handling and driving duties and therefore requires a full UK driving licence with entitlement to drive a 3.5-tonne van, along with the ability to carry out physical tasks safely.
What You’ll Be Doing
- Loading and unloading vehicles both manually and with a forklift (training will be provided)
- Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
- Keep the branch and yard looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- Work with colleagues to suggest opportunities for improvement
What We’re Looking For
- Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
- Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
- Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
- Pride - You take pride in your work and are dedicated to producing top-notch results.
What’s in it for you?
- Retirement Savings Plan (Pension) – with Legal & General Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
- WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
- Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
- Employee Discount
- Refer a Friend scheme
- Wellbeing Centre via WorkPerks
- New Reward and Recognition programme – launching soon!
Required Skills And Experience
- Previous industry experience preferred but not essential
- Experience in a customer facing environment
- Passion for working with people
- A positive can-do attitude
About Us
At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
Customer Service Advisor - Sales in Newbury employer: Jewson
Contact Detail:
Jewson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Sales in Newbury
✨Tip Number 1
Get to know the company inside out! Research Jewson Partnership Solutions and their values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their mission and can contribute to their team spirit.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your enthusiasm and positive attitude.
✨Tip Number 3
Don’t underestimate the power of body language! When you meet your interviewers, maintain eye contact, smile, and show that you’re engaged. This will help convey your pride in your work and your eagerness to be part of their team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the JPS family. Let’s get you that job!
We think you need these skills to ace Customer Service Advisor - Sales in Newbury
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that you’re excited about the role and ready to bring that positive energy to our team!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining JPS.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Jewson
✨Know Your Products
Before the interview, take some time to familiarise yourself with the product lines and services offered by Jewson Partnership Solutions. This will not only show your enthusiasm but also help you answer questions about how you can assist customers effectively.
✨Showcase Your People Skills
Since the role involves developing relationships with customers, be prepared to share examples of how you've successfully interacted with clients in the past. Highlight your positive attitude and ability to understand customer needs.
✨Demonstrate Team Spirit
During the interview, emphasise your experience working in collaborative environments. Share stories that illustrate how you’ve contributed to team success, as this aligns with the company’s values of teamwork and pride in work.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the company culture, opportunities for career growth, or how they measure success in the Customer Service Advisor role. It shows your genuine interest in the position and the company.