Jewson Partnership Solutions (JPS) is a specialist in providing solutions and building materials to public sector customers such as housing associations and local authorities. We are looking for a Partnership Account Manager to manage a portfolio of customer contracts across the East Midlands. All applicants must have a full UK driving licence.
At JPS we focus on building strong partnerships, delivering innovative solutions and creating long‑term value for our customers. This is an exciting opportunity for a commercially minded Account Manager who enjoys building lasting customer relationships, delivering exceptional service and driving profitable growth across an established portfolio of public sector contracts.
This is a full‑time position working 40 hours per week, Monday to Friday, typically between 8:00am and 5:00pm, although flexibility is required to support customer and business requirements.
What You’ll Be Doing
- Managing a portfolio of public sector contracts across the East Midlands, ensuring excellent customer service, contract compliance and long‑term retention.
- Building trusted relationships with customers at every level, from operatives through to directors.
- Delivering profitable growth by identifying opportunities within existing customer accounts.
- Working collaboratively with Commercial, Supply Chain, Operations, Finance, IT and other business functions to deliver the best possible customer solutions.
- Building strong relationships with suppliers to maximise contract support, improve product knowledge and identify innovative solutions.
- Ensuring contracts are delivered in line with agreed terms, conditions, KPIs and SLAs.
- Delivering value for money throughout the lifetime of customer contracts by driving efficiencies and continuous improvement.
- Supporting the development and delivery of customer social value plans and contributing to wider social value initiatives across JPS.
- Assisting with contract mobilisations and demobilisations alongside the JPS Implementation Manager.
- Working with the Commercial Team to maintain product catalogues, pricing, contract support and other commercial agreements.
- Supporting tender and re‑tender activities by providing customer insight and helping develop high‑quality, competitive submissions.
- Working proactively with customers ahead of contract renewals to understand changing requirements and develop effective solutions.
- Building effective relationships across the wider STARK business to ensure outstanding service and uncover opportunities for growth.
- Supporting the creation and maintenance of new business pipelines within your designated region.
- Maintaining accurate customer information and activity within the CRM system.
- Acting as an ambassador for the Jewson Purpose and Values in every customer interaction.
What We’re Looking For
- Proven experience managing customer accounts within a customer‑facing commercial environment.
- Experience within the public sector market is preferred, with a strong understanding of its influencing factors.
- A proven track record of customer retention, sales growth and margin improvement.
- Excellent relationship‑building skills with the ability to influence stakeholders at every level.
- Strong commercial and financial awareness with the ability to turn analysis into profitable outcomes.
- Excellent written and verbal communication, presentation, negotiation and influencing skills.
- Experience working collaboratively across multiple business functions.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- A customer‑first approach with excellent problem‑solving skills.
- Good commercial acumen, attention to detail and experience using Microsoft Excel and CRM systems.
- A degree or business‑related qualification is desirable.
What’s in it for you
- Competitive basic salary
- Performance‑related bonus
- Company car or car allowance
- 34 days holiday per year
- Retirement savings plan (pension) with Legal & General
- Life assurance – from your first day of employment you are automatically covered for a lump‐sum death in service benefit of 2 × your basic salary. If you join the STARK Building Materials retirement savings plan and contribute a minimum of 4 % of your pensionable earnings, the benefit will increase to 4 × your pensionable earnings.
- Work perks – a platform home to hundreds of high‑street and online discounts via Reward Gateway.
- Aviva Digicare+ workplace app, including access to a digital GP, second medical opinions, mental health consultations, bereavement support and nutritional consultations.
- Voluntary company benefits such as car salary sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare and critical illness cover.
- Refer a friend scheme.
- Wellbeing centre via Work Perks.
STARK Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
Partnership Account Manager - East Midlands in Loughborough employer: Jewson
Jewson, part of the STARK Group, is an excellent employer that prioritises employee development and well-being. With a strong focus on work-life balance, competitive benefits including fully funded training, generous holiday allowances, and a supportive team culture, we empower our drivers to thrive in their roles while enjoying meaningful career progression opportunities. Join us in Dumbarton for a rewarding experience where every day brings new challenges and satisfaction.
