Jewson Customer Service Supervisor - Distribution

Job Profile – Customer Service Assistant – Distribution

Job Purpose: To undertake warehouse and yard duties to ensure customer needs are met, promote and maximise sales and margins by providing excellent customer service whilst maintaining a safe environment that is in line with company policies and procedures.

You Will Be Responsible For:

You will be successful if you:

Skills/Qualifications/Experience

CUSTOMER SALES

Contribute towards an excellent customer experience and work towards Branch sales and profit targets by:

• Fulfilling customer orders in a timely fashion
• Checking incoming products against Proof of Delivery
• Completing documentation as necessary
• Building effective relationships with customers and suppliers
• Understanding local market issues and communicating to Manager to support sales growth plans
• Reporting missing or damaged products to management

Constantly try to improve performance to achieve your:

• On time in full KPIs
• Pick error reductions
• Stock damage reductions
• Improvements to your Branch’s Customer Score
• Environmental, Health and Wellbeing targets

You’ll Need To:

• Look for new ways of working to improve efficiency
• Ensure customers have a good experience
• Be open to learning new things
• Have good attention to detail to ensure orders are accurate
• Utilise the wider network to support customer requirements and business activities

Essential

• A basic understanding of the market and product knowledge
• Able to work on own initiative and as part of a team
• Flexible and enthusiastic attitude
• Customer service focus
• IT literate
• Ability to build and maintain successful relationships

Desirable

• GCSEs (or equivalent) in Maths & English
• Relevant forklift licence
• Experience in a sales/customer-focused role

OPERATIONAL COMPLIANCE

Support Line Manager To:

• Deliver key KPIs for your branch
• Manage loading and unloading processes
• Adhere to all company policies and procedures
• Safeguard Company’s stock, money, and assets
• Enhance safety and wellbeing culture and meet targets

Deliver Operational Compliance For Your Branch By:

• Ensuring safety for yourself and others
• Achieving stock management and PPI progress
• Increasing customer service scores
• Adhering to principles of conduct
• Being passionate about customer service and health & safety
• Ensuring business control compliance, including EDM
• Signing risk assessments
• Maintaining confidentiality of prices

STOCK AND LOGISTICS

Support Line Manager To:

• Prepare the 30-day countdown
• Complete the stock management process
• Optimize returns on sales versus transport costs
• Reduce stock losses
• Maintain a clean, safe, and tidy environment
• Manage escalation of missing/damaged product info

Improve The Branch’s Stock And Logistics By:

• Ensuring stock rotation
• Minimising shrinkage
• Ensuring compliance with stock policy
• Ensuring compliance with the Always Available range

This list is not exclusive; other duties and projects may be assigned as needed.

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