Customer Service Manager

Jewson Shrewsbury, England, United Kingdom

Contract Manager

Jewson Shrewsbury, England, United Kingdom

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Talent Acquisition Partner Branch of the Future

At Stark UK, we believe that our greatest asset is our people! We\’re not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

The primary responsibility of the Contract Manager is to coordinate and oversee operational activities with the assigned contract in the JPS hub and relevant branches. The role focuses on supporting with improving and maintaining service levels across these branches, ensuring an exceptional customer experience. The Contract Manager will support and service customers by also visiting Jewson branch locations where involved with JPS contracts to help support the relevant JPS colleague with operational aspects on their account i.e. GM, BM, PAM. This could include supporting with van stock roll outs, maintaining inventory, organising products, and being the main point of contact for operatives linking in with branch managers and branch champions (points of contacts).

What You’ll Be Doing

• Branch Activity Coordination:
• Based in main spoke hub with visits to all related branches regularly to oversee operations and address issues with assigned contract.
• Ensure products are well-organised and clearly labelled.
• Maintain an accurate inventory of orders in each branch.
• Alert the relevant parties when orders are not collected.
• Customer Service:
• Act as the first point of contact for branch operatives regarding issues such as missing stock or uncollected orders.
• Resolve issues promptly to maintain high service levels.
• Operational Efficiency:
• Ensure compliance with individual branch procedures, including terms and conditions, agreed KPIs, and SLAs.
• Relationship Management:
• Develop and maintain strong relationships with branch operatives and customers.
• Collaborate with the JPS Commercial and Ops team team to maintain the contracts’ commercial package, including maintaining product catalogues and terms.
• Reporting and Communication:
• Provide regular updates on branch performance and inventory status.
• Communicate effectively with the Account Manager, Branch Managers, Regional Partnership Director and other relevant parties.

What We’re Looking For

Experience in using ICON and a good understanding of systems

Enthusiasm – You radiate positivity and possess an unyielding passion for the merchant world.

Decency – You embody honesty and integrity, contributing to a workplace built on respect and ethics

Team Spirit – You thrive in collaborative settings, believing that together we can achieve greatness.

Pride – You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

Quality – We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment – Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development – We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

Great Benefits – Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!

Work-Life Balance – We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.

What\’s Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Building Construction

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