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For Companies At a Glance
- Tasks: Engage with customers, assist with orders, and maintain a tidy yard.
- Company: Jewson is a leading building materials distributor in Northern Europe.
- Benefits: Enjoy competitive pay, staff discounts, life assurance, and 34 days holiday.
- Why this job: Join a friendly team focused on great service and career growth.
- Qualifications: No experience needed; strong communication and organisational skills are essential.
- Other info: Training provided for forklift operation and health & safety practices.
The predicted salary is between 24000 - 36000 £ per year.
Overview
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We\’re not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
Our Wigan branch are looking for a Yard Operative to join their friendly and supportive team. We are looking for an enthusiastic Yard Operative to join the team at our Wigan branch.
Working Hours
This is a full-time role working Monday-Friday either 07:00 – 16:00 or 07:30-17:00 and every other Saturday 08:00-12:00.
What You’ll Be Doing
- Acknowledge every customer, ascertain their needs and wow them with quick and efficient service
- Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs
- Maintain excellent standards across the yard, counter and shop floor
- Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles
- Provide advice on products and services with particular attention to cross-selling packages and services such as Build Aviator and Tool Hire
- Understand our approach to pricing and be able to communicate credible prices
- Support business initiatives to increase sales, margin & service as required
- Continually develop your knowledge of core and specialist product lines to meet customer needs
What We’re Looking For
- Customer Service – High levels of customer satisfaction with frequently returning customers and growing live accounts
- Enthusiasm – You radiate positivity and possess an unyielding passion for the merchant world.
- Decency – You embody honesty and integrity, contributing to a workplace built on respect and ethics
- Team Spirit – You thrive in collaborative settings, believing that together we can achieve greatness.
- Pride – You take pride in your work and are dedicated to producing top-notch results.
Why Choose Us
- Quality – We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
- Supportive Environment – Join a culture that prioritises your growth, with the resources and support you need to excel.
- Professional Development – We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
- Great Benefits – Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
- Work-Life Balance – We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What’s Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
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Customer Service Advisor - Yard employer: Jewson
Contact Detail:
Jewson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Yard
✨Tip Number 1
Familiarise yourself with Jewson's product lines before your interview. Knowing the basics about building materials and how they can assist customers will show your enthusiasm and readiness to engage with clients.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of past experiences where you successfully resolved customer issues or provided exceptional service. This will highlight your ability to connect with customers effectively.
✨Tip Number 3
Show your commitment to health and safety by discussing any relevant training or practices you've followed in previous roles. This is crucial for a position that involves manual handling and working in a yard environment.
✨Tip Number 4
Be ready to discuss your organisational skills and how you prioritise tasks, especially in a busy environment. Providing specific examples will help illustrate your capability to manage multiple responsibilities effectively.
We think you need these skills to ace Customer Service Advisor - Yard
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Advisor Yard position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or similar roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and working with people. Mention specific examples of how you've provided excellent service in the past and how you can contribute to Jewson's values and goals.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Jewson
✨Know the Product Lines
Familiarise yourself with Jewson's product offerings before the interview. Being able to discuss specific products and how they can help customers will show your enthusiasm and preparedness for the role.
✨Demonstrate Strong Communication Skills
As a Customer Service Advisor, you'll need to interact with customers regularly. Practice clear and confident communication, and be ready to provide examples of how you've successfully assisted customers in the past.
✨Highlight Your Health & Safety Awareness
Since the role involves manual handling and working in a yard environment, be prepared to discuss your understanding of health and safety practices. Mention any relevant experience or training you have in this area.
✨Show Your Passion for Customer Service
Jewson values great service, so convey your passion for helping customers. Share stories that illustrate your commitment to providing excellent service and how you go the extra mile to meet customer needs.
