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For Companies At a Glance
- Tasks: Provide top-notch customer service and support in a dynamic yard environment.
- Company: Join a leading merchant company focused on quality and customer satisfaction.
- Benefits: Enjoy competitive pay, bonuses, flexible hours, and professional development opportunities.
- Why this job: Be part of a passionate team that values your growth and contributions.
- Qualifications: Strong customer service skills and a positive attitude are essential.
- Other info: Flexible working model and a supportive culture to help you thrive.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are looking for a Customer Service Yard Assistant to join the Andover branch. Working Hours: 07:30 – 17:00 Monday to Friday and every other Saturday 08:00 to 12:00.
What You’ll Be Doing
- Acknowledge every customer, ascertain their needs and provide quick and efficient service.
- Ask open questions to build strong relationships and understand our customers’ current and future requirements so we can support all their needs.
- Maintain excellent standards across the counter, shop floor and yard.
- Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles.
- Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls.
- Provide advice on products and services with particular attention to cross-selling packages and services such as Build Aviator and Tool Hire.
- Understand our approach to pricing and be able to communicate credible prices.
- Support business initiatives to increase sales, margin & service as required.
- Continually develop your knowledge of core and specialist product lines to meet customer needs.
What We’re Looking For
- Customer Service – High levels of customer satisfaction with frequently returning customers and growing live accounts.
- Enthusiasm – You radiate positivity and possess a passion for the merchant world.
- Decency – You embody honesty and integrity, contributing to a workplace built on respect and ethics.
- Team Spirit – You thrive in collaborative settings, believing that together we can achieve greatness.
- Pride – You take pride in your work and are dedicated to producing top-notch results.
Why Choose Us?
- Quality – We are committed to providing outstanding products and service that exceed customer expectations.
- Supportive Environment – A culture that prioritises your growth with resources and support to excel.
- Professional Development – Apprenticeships, training, and mentoring programs to elevate your career.
- Great Benefits – Competitive salary, bonuses, pension schemes, and life assurance among other perks.
- Work-Life Balance – Flexible working hours and a hybrid working model to help you find your ideal rhythm.
What’s Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
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Customer Service Advisor Yard employer: Jewson
Contact Detail:
Jewson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Yard
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and services. This way, you can tailor your answers to show how you fit into their culture and can contribute to their goals.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or upsell products. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for customer service shine through. Share stories that highlight your positive attitude and dedication to providing excellent service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Customer Service Advisor Yard
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've made customers happy in the past, so share specific examples that demonstrate your ability to connect with people and meet their needs.
Be Enthusiastic!: Let your passion for the merchant world shine through in your application. We love candidates who radiate positivity, so don’t be shy about expressing your enthusiasm for the role and the company!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills align with the job description, especially around teamwork and maintaining high standards. We appreciate when candidates take the time to show they understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Jewson
✨Know the Company and Its Values
Before your interview, take some time to research the company’s values and mission. Understanding their commitment to quality and customer service will help you align your answers with what they’re looking for. This shows that you’re genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Since the role involves a lot of customer interaction, think about past experiences where you’ve provided excellent customer service. Be ready to share specific examples of how you’ve handled difficult situations or built strong relationships with customers. This will demonstrate your ability to meet their needs effectively.
✨Show Enthusiasm and Positivity
Radiate positivity during your interview! Employers love candidates who are enthusiastic about the role. Make sure to express your passion for the merchant world and how you can contribute to a positive team spirit. A smile and a friendly attitude can go a long way!
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about their approach to training and development or how they measure success in the role. Asking questions not only shows your interest but also helps you determine if the company is the right fit for you.
