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For Companies At a Glance
- Tasks: Provide exceptional customer service and support sales in a dynamic team environment.
- Company: Join Jewson Partnership Solutions, a leader in building materials for the Public Sector.
- Benefits: Enjoy bonuses, discounts, health services, and flexible benefits like gym memberships.
- Other info: Great career growth opportunities in a friendly and inclusive workplace.
- Why this job: Be part of a supportive team and make a real difference in customer experiences.
- Qualifications: Customer-facing experience is a plus; passion for helping people is essential.
The predicted salary is between 22000 - 26000 £ per year.
Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are. Our Sales Advisors are an important contributor to the team's shared success and an essential part of our customers' positive experience with us. JPS are looking for a Customer Service Advisor to join the successful and supportive team at their site in Wakefield.
What You’ll Be Doing
- Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values.
- Develop a great relationship with our customer (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey.
- Keep the branch and yard looking clean and tidy, to make a great first impression on our customers.
- Maintain stock levels, carrying out regular stock counts.
- Work with colleagues to suggest opportunities for improvement.
Working Hours
07:30 - 17:00 Monday to Friday
What You’ll Need To Have
- Previous industry experience preferred but not essential.
- Experience in a customer facing environment.
- Passion for working with people.
- A positive can-do attitude.
What’s In It For You
- Discretionary bonus.
- A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
- Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
- Generous employee discounts.
- Access to discounts with hundreds of your favourite high street and online retailers.
- Retirement savings plan.
- Life assurance.
- Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.
Equal Opportunities
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
Customer Service Advisor - Sales employer: Jewson
Contact Detail:
Jewson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Sales
✨Tip Number 1
Get to know the company inside out! Research Jewson Partnership Solutions and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or provide solutions. Role-playing with a friend can help you feel more confident during the interview.
✨Tip Number 3
Be ready to share your experiences! Have a few examples up your sleeve that showcase your ability to connect with customers and solve problems. This will help you stand out as a candidate who truly understands the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor - Sales
Some tips for your application 🫡
Know Your Stuff: Before you start writing, get familiar with our product lines and services. This will help you tailor your application to show how you can connect with our customers and provide the best service possible.
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We love candidates who are genuinely excited about working with people and making a positive impact on their experience with us.
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality, so don’t be afraid to let it show while keeping it professional!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Jewson
✨Know Your Products
Before the interview, take some time to familiarise yourself with Jewson Partnership Solutions' product lines and services. This will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer interactions. Highlight how you understood their needs and provided solutions, as this aligns perfectly with what JPS values in a Customer Service Advisor.
✨Demonstrate Team Spirit
Since teamwork is essential at JPS, think of instances where you've collaborated with colleagues to improve processes or enhance customer experiences. Be ready to discuss how you can contribute to a supportive team environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role, team dynamics, or company culture. This shows that you're engaged and serious about the opportunity, plus it gives you a chance to assess if JPS is the right fit for you.