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For Companies At a Glance
- Tasks: Engage with customers, process orders, and provide top-notch service.
- Company: Join Jewson, a leader in building materials with a friendly team.
- Benefits: Enjoy competitive pay, discounts, life assurance, and 33 days holiday.
- Why this job: Kickstart your career in a supportive environment with growth opportunities.
- Qualifications: Customer-facing experience is a plus; passion for helping people is key.
- Other info: Be part of a collaborative team dedicated to exceptional service.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Jewson Sunderland, England, United Kingdom
Join to apply for the Customer Service Advisor – Sales role at Jewson
Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who\’s as passionate about great service as we are.
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).
This is a full time role working: Monday – Thursday 7:30am – 4:30pm and Friday 7:30 – 4:00pm – with occasional Saturday working for stock taking when required.
Key Responsibilities
- Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
- Keep the branch and yard looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- Work with colleagues to suggest opportunities for improvement
What’s in it for you?
- Retirement Savings Plan (Pension) – with Legal & General
- Life Assurance – From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
- WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
- Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
- Employee Discount
- Refer a Friend scheme
- Wellbeing Centre via WorkPerks
- New Reward and Recognition programme – launching soon!
Required Skills And Experience
- Previous industry experience preferred but not essential
- Experience in a customer facing environment
- Passion for working with people
- A positive can-do attitude
About Us
At JPS, we\’re proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We\’re a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you\’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Wholesale Building Materials
#J-18808-Ljbffr
Customer Service Advisor - Sales employer: Jewson
Contact Detail:
Jewson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Sales
✨Tip Number 1
Get to know the company inside out! Research Jewson and their values, especially how they serve the Public Sector. This will help you connect with the team during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories in your interview to demonstrate your passion for great service.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work there.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor - Sales
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, take some time to familiarise yourself with Jewson's products and services. This will help you tailor your application and show us that you're genuinely interested in the role.
Show Your Passion: We love candidates who are passionate about customer service! Make sure to highlight any relevant experience or skills that demonstrate your enthusiasm for helping people and providing great service.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Jewson
✨Know Your Products
Before the interview, take some time to familiarise yourself with Jewson's product lines and services. This will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Showcase Your People Skills
As a Customer Service Advisor, building relationships is key. Prepare examples of how you've successfully interacted with customers in the past, whether face-to-face or over the phone. Highlight your ability to understand their needs and provide solutions.
✨Demonstrate a Can-Do Attitude
Jewson values a positive attitude, so be sure to convey your enthusiasm during the interview. Share instances where you've tackled challenges with a proactive mindset, showing that you're ready to contribute positively to the team.
✨Ask Thoughtful Questions
Prepare a few questions about the company culture, team dynamics, or opportunities for growth within Jewson. This shows that you're not just interested in the job, but also in how you can fit into and grow with the company.
