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For Companies At a Glance
- Tasks: Assist customers with product advice and process orders efficiently.
- Company: Join Jewson, part of STARK Building Materials UK, in a friendly team.
- Benefits: Enjoy competitive salary, discounts, health services, and flexible working options.
- Why this job: Make a real impact by providing exceptional customer service every day.
- Qualifications: Experience in trade counter environments and strong communication skills required.
- Other info: Opportunities for career growth and supportive application process available.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Advisor – Sales
Join to apply for the Customer Service Advisor – Sales role at Jewson
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We\’re not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
Details
Full‑time role, Monday‑Friday 7:30‑17:00 and every other Saturday 08:00‑12:00.
What You’ll Be Doing
- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Use our in‑house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey
- Keep the branch looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- Work with colleagues to suggest opportunities for improvement
What We’re Looking For
- Enthusiasm – Positivity and unyielding passion for the merchant world.
- Decency – Honesty, integrity, and mutual respect.
- Team Spirit – A genuine desire to help others, working collaboratively and achieving results together.
- Pride – Dedication in producing top‑notch results.
What’s In It For You
- Competitive Basic Salary
- Performance Related Bonus
- 34 days holiday per year
- Retirement Savings Plan (Pension) – with Legal & General
- Life Assurance – Lump‑sum death in service benefit of 2 × basic salary, potentially increased to 4 × Pensionable Earnings with contribution
- Work Perks – Platform home to all your favourite high street and online discounts via Reward Gateway
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
- Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
- Refer a Friend scheme
- Wellbeing Centre via Work Perks
Why Choose Us?
Quality – We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
Supportive Environment – Join a culture that prioritises your growth, with the resources and support you need to excel.
Professional Development – We are invested in your success! We have apprenticeships, training, and mentoring programmes designed to elevate your career.
Great Benefits – Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks.
Work‑Life Balance – We value your well‑being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What\’s Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Wholesale Building Materials
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Customer Service Advisor – Sales employer: Jewson
Contact Detail:
Jewson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Sales
✨Tip Number 1
Get to know the company and its products before your interview. This shows you're genuinely interested and ready to help customers with their queries. Plus, it’ll give you a leg up when discussing how you can contribute to the team!
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, being able to articulate your thoughts clearly will make a huge difference. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be prepared to discuss your previous experience in a busy environment. Think of specific examples where you’ve handled customer queries or managed orders efficiently. This will help you stand out as someone who can thrive in a fast-paced setting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our friendly team at Jewson!
We think you need these skills to ace Customer Service Advisor – Sales
Some tips for your application 🫡
Know the Role: Before you start writing, take a good look at the job description. Understand what a Customer Service Advisor – Sales does and tailor your application to show how you fit the bill. We want to see your passion for helping customers and your knowledge of product lines!
Show Off Your Skills: Make sure to highlight your stellar communication and people skills in your application. We love candidates who can connect with customers and make their experience memorable. Share examples from your past experiences that demonstrate these skills!
Keep It Clean and Tidy: Just like we keep our branch looking sharp, your application should be neat and well-organised. Use clear headings, bullet points, and concise language to make it easy for us to read. A tidy application reflects your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly team at Jewson!
How to prepare for a job interview at Jewson
✨Know Your Products
Before the interview, take some time to familiarise yourself with Jewson's product lines. Being able to discuss specific products and how they can benefit customers will show that you're genuinely interested in the role and ready to provide excellent service.
✨Showcase Your Communication Skills
As a Customer Service Advisor, stellar communication is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share those stories.
✨Demonstrate Team Spirit
Jewson values a friendly and collaborative team environment. Be prepared to discuss how you work well with others and contribute to a positive workplace. Highlight any experiences where teamwork led to successful outcomes.
✨Prioritise Health and Safety
Since health and safety is a priority for Jewson, think about how you can demonstrate your commitment to keeping yourself and your team safe. Be ready to discuss any relevant experience you have in maintaining a safe working environment.
