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For Companies At a Glance
- Tasks: Engage with customers, process orders, and ensure top-notch service daily.
- Company: Jewson is a leading building materials distributor in Northern Europe, committed to quality and service.
- Benefits: Enjoy competitive pay, staff discounts, life assurance, and 34 days holiday.
- Why this job: Join a friendly team focused on growth and exceptional customer service.
- Qualifications: No prior experience needed; just bring your passion for people and a positive attitude.
- Other info: Flexible working options available; we support diverse applicants.
The predicted salary is between 24000 - 36000 £ per year.
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We\’re not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
Details
This is a full‑time role working Monday‑Friday 7:30–17:00, and every other Saturday 08:00–12:00.
What You’ll Be Doing
- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Use our in‑house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey
- Keep the branch looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- Work with colleagues to suggest opportunities for improvement
What We’re Looking For
- Enthusiasm – Positivity and unyielding passion for the merchant world
- Decency – Honesty, integrity, and mutual respect
- Team Spirit – A genuine desire to help others, working collaboratively and achieving results together
- Pride – Dedication in producing top‑notch results
What’s In It For You
- Competitive Basic Salary
- Performance Related Bonus
- 34 days holiday per year
- Retirement Savings Plan (Pension) – with Legal & General
- Life Assurance – From your first day of employment with us you are automatically covered for a lump‑sum death in service benefit of 2 × your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 × your Pensionable Earnings.
- Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
- Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
- Refer a Friend scheme
- Wellbeing Centre via Work Perks
Why Choose Us?
Quality – We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
Supportive Environment – Join a culture that prioritises your growth, with the resources and support you need to excel.
We listen and learn – we know we haven’t always got all the answers – listening and learning with you is what helps provide the best service to our customers.
Professional Development – We are invested in your success! You have a real chance to progress – the only limits are your own. Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
Great Benefits – Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
Work‑Life Balance – We value your well‑being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What\’s Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
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Customer Service Advisor - Sales employer: Jewson
Contact Detail:
Jewson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Sales
✨Tip Number 1
Familiarise yourself with Jewson's product lines before your interview. Understanding the materials and services they offer will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. This will highlight your ability to provide great service, which is a key aspect of the role.
✨Tip Number 3
Research the company culture at Jewson and be ready to discuss how your values align with theirs. Emphasising your passion for teamwork and collaboration can set you apart from other candidates.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. Inquiring about team dynamics or opportunities for career growth shows that you're serious about your future with Jewson and eager to contribute positively.
We think you need these skills to ace Customer Service Advisor - Sales
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Advisor - Sales position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your People Skills: Since this role involves interacting with customers daily, emphasise your passion for working with people in your CV and cover letter. Provide examples of previous customer service experiences where you demonstrated a positive attitude and effective communication.
Highlight Relevant Experience: If you have previous experience in a customer-facing environment or in sales, make sure to detail this in your application. Use specific examples to illustrate how you handled customer interactions and contributed to sales success.
Craft a Compelling Cover Letter: Write a tailored cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at Jewson and how you can contribute to their commitment to great service.
How to prepare for a job interview at Jewson
✨Know the Product Lines
Familiarise yourself with Jewson's product offerings before the interview. Being able to discuss specific products and how they can benefit customers will show your enthusiasm and preparedness for the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight your ability to handle difficult situations and how you ensured customer satisfaction, as this is crucial for a Customer Service Advisor.
✨Show Your Team Spirit
Jewson values collaboration, so be ready to discuss how you work well in a team. Share instances where you contributed to a positive team environment or helped colleagues achieve their goals.
✨Emphasise a Positive Attitude
A 'can-do' attitude is essential for this role. Be sure to convey your enthusiasm for working with people and your willingness to tackle challenges head-on during the interview.
