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For Companies At a Glance
- Tasks: Engage with customers, provide product advice, and maximise sales through upselling.
- Company: Join a friendly team at Jewson Partnership Solutions, part of STARK Building Materials UK.
- Benefits: Enjoy competitive salary, 33 days holiday, staff discounts, and life assurance.
- Why this job: Make a real impact by delivering exceptional customer service in a supportive environment.
- Qualifications: Passion for people and experience in customer-facing roles preferred but not essential.
- Other info: Great career growth opportunities and a positive, collaborative workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We\’re not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
Schedule
This is a full‑time role working Monday‑Friday 7:30‑17:00, and every other Saturday from 08:00‑12:00.
What You’ll Be Doing
- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Use our in‑house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey
- Keep the branch looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- Work with colleagues to suggest opportunities for improvement
What We’re Looking For
- Enthusiasm – Positivity and unyielding passion for the merchant world.
- Decency – Honesty, integrity, and mutual respect.
- Team Spirit – A genuine desire to help others, working collaboratively and achieving results together.
- Pride – Dedication in producing top‑notch results.
What’s In It For You
- Competitive Basic Salary
- Performance Related Bonus 34 days holiday per year
- Retirement Savings Plan (Pension) – with Legal & General
- Life Assurance – From your first day of employment with us you are automatically covered for a lump‑sum death in service benefit of 2 x your basic salary. If you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
- Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
- Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
- Refer a Friend scheme
- Wellbeing Centre via Work Perks
Why Choose Us?
Quality – We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
Supportive Environment – Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn – we know we haven’t always got all the answers – listening and learning with you is what helps provide the best service to our customers.
Professional Development – We are invested in your success! Can we add this instead? You have a real chance to progress- the only limits are your own Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
Great Benefits – Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
Work‑Life Balance – We value your well‑being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What\’s Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
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Customer Service Advisor employer: Jewson
Contact Detail:
Jewson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Jewson Partnership Solutions and understand their values, products, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of scenarios where you can demonstrate your ability to handle queries and build relationships. Role-playing with a friend can be super helpful!
✨Tip Number 3
Be proactive during your interview! If they ask about upselling or cross-selling, come prepared with examples from your past experiences. Show them how you can maximise customer interactions and contribute to their sales targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the JPS team. Good luck!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you love working with people and helping them out.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences that match the job description. We’re looking for specific examples of how you've maximised customer interactions or resolved queries.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity.
How to prepare for a job interview at Jewson
✨Know Your Products
Before the interview, make sure you familiarise yourself with the products and services offered by Jewson Partnership Solutions. Understanding the basics of building materials and how they relate to customer needs will show your passion for the role and help you answer questions confidently.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or built strong relationships. This will demonstrate your passion for working with people and your proactive attitude.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or upselling products. Practising your responses can help you feel more prepared and articulate during the interview, showing that you can think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for growth, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
