At a Glance
- Tasks: Assist customers with orders, manage stock, and ensure excellent service.
- Company: Join Jewson Partnership Solutions, a leader in public sector solutions.
- Benefits: Enjoy competitive salary, staff discounts, life assurance, and 33 days holiday.
- Other info: Great opportunities for career growth in a dynamic work environment.
- Why this job: Be part of a supportive team and make a real difference in customer service.
- Qualifications: Knowledge of building materials and a full UK driving licence required.
The predicted salary is between 25000 - 30000 € per year.
Jewson Partnership Solutions (JPS) is a brand within Stark UK which specialises in providing solutions for our customers in the Public Sector, predominantly Housing Associations and Local Authorities and maintenance contractors. A new agreement has just been secured with one of our National Contractor partners which will incorporate a dedicated store located on a new site in Evesham. This involves providing and managing van stocks and a wide range of building reactive maintenance materials including plumbing, electrical and ironmongery.
We are looking to recruit a warehouse/sales assistant to work within a small team with focus on stock management, product availability, monitoring van spares, arranging deliveries and overall delivering an excellent service to our client and their tradesmen. A good knowledge of building materials is preferred; this could be from a roofing/plumbing/builder’s/trade merchant/DIY outlet background.
The role will involve processing customer orders both over the phone, picking items to fulfil customer orders ready for collection or delivery, checking incoming stock deliveries and putting away in the appropriate area, and supporting with maintaining stock levels and carrying out regular stock counts.
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).
Competitive salary – based in Evesham
Hours – Mon to Fri – 7.30am to 4.30pm
The role involves regular manual handling and driving duties and therefore requires a full UK driving licence with entitlement to drive a 3.5-tonne van, along with the ability to carry out physical tasks safely.
What You’ll Be Doing
- Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values.
- Develop great relationships with colleagues and our client’s tradesmen, understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey.
- Keep the branch looking clean and tidy, to make a great first impression on our customers.
- Maintain stock levels, carrying out regular stock counts.
- Work with colleagues to suggest opportunities for improvement.
What We’re Looking For
- Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
- Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.
- Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
- Pride - You take pride in your work and are dedicated to producing top-notch results.
What’s in it for you?
Retirement Savings Plan (Pension) – with Legal.
Customer Service Adviser - JPS employer: Jewson
Jewson Partnership Solutions (JPS) is an exceptional employer, offering a supportive and collaborative work environment in Evesham, where employees can thrive and grow within a dedicated team. With competitive salaries, generous holiday allowances, and a strong focus on employee development, JPS ensures that staff are well-equipped to deliver outstanding service to clients while enjoying a fulfilling career in the building materials sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser - JPS
✨Tip Number 1
Get to know the company inside out! Research Jewson Partnership Solutions and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and stock management. Think about examples from your past experiences that showcase your enthusiasm and teamwork skills – they love that at JPS!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your eagerness for the role. Plus, it’s a great way to reiterate your interest in working with their fantastic team.
We think you need these skills to ace Customer Service Adviser - JPS
Some tips for your application 🫡
Know Your Stuff:Make sure you brush up on your knowledge of building materials and the services we offer. This will not only help you stand out but also show us that you're genuinely interested in the role.
Tailor Your Application:When writing your application, tailor it to reflect how your skills and experiences align with what we're looking for. Highlight your enthusiasm for customer service and teamwork, as these are key to our success.
Show Your Personality:We love a bit of personality! Don’t be afraid to let your character shine through in your application. We want to see your passion and how you embody our values of decency, team spirit, and pride.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Jewson
✨Know Your Products
Before the interview, take some time to familiarise yourself with the product lines and services offered by Jewson Partnership Solutions. Being able to discuss specific building materials and how they relate to customer needs will show your enthusiasm and knowledge in the field.
✨Showcase Your Team Spirit
During the interview, highlight your experiences working in teams. Share examples of how you've collaborated with colleagues or clients to solve problems or improve processes. This will demonstrate that you embody the team spirit they’re looking for.
✨Demonstrate Customer Focus
Prepare to discuss how you’ve provided excellent customer service in previous roles. Think of specific instances where you went above and beyond to meet a customer's needs, as this aligns perfectly with their focus on delivering an outstanding experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for career growth, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
