Yard Assistant in Basingstoke

Customer Service Advisor Yard

Jewson, part of Stark UK, is looking for a Customer Service Advisor Yard to provide fast and efficient service to customers.

Full‑time: Monday‑Friday 7:30–17:00, every other Saturday 08:00–12:00.

What You’ll Be Doing

• Acknowledge every customer, ascertain their needs and wow them with quick and efficient service.
• Ask open questions to build strong relationships and understand customers current and future requirements.
• Maintain excellent standards across the counter, shop floor and yard.
• Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles.
• Use in‑house systems to process customer orders and payments, schedule deliveries, update customer accounts and communicate throughout the journey.
• Adhere to all company practice and policy, especially regarding health & safety, compliance and business controls.
• Provide advice on products and services, with a focus on cross‑selling packages such as Build Aviator and Tool Hire.
• Understand our approach to pricing and be able to communicate credible prices.
• Support business initiatives to increase sales, margin & service as required.
• Continuously develop your knowledge of core and specialist product lines to meet customer needs.

What We’re Looking For

• High levels of customer satisfaction, with frequently returning customers and growing live accounts.
• Enthusiastic, positive, and passionate about the merchant world.
• Honesty and integrity, contributing to a respectful and ethical workplace.
• Team spirit, thriving in collaborative settings.
• Pride in work, dedicated to producing top‑notch results.

Benefits

• Competitive salary, bonuses, pension schemes and life assurance.
• Supportive environment and growth opportunities.
• Professional development programs, apprenticeships, training and mentoring.
• Work‑life balance with flexible hours and a hybrid model.

Next Steps

Successful applicants will be contacted by the Talent team to arrange an interview. We provide reasonable adjustments throughout the process.

Location: Wokingham, Reading, Bracknell – select your preferred work location.