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- Tasks: Assist customers and manage admin tasks at our trade counter.
- Company: Join Jewson Partnership Solutions, a leading building materials distributor in Northern Europe.
- Benefits: Enjoy competitive salary, pension plan, discounts, and 34 days holiday per year.
- Why this job: Be part of a friendly team focused on great service and customer satisfaction.
- Qualifications: GCSEs in Maths and English; customer service experience preferred but not essential.
- Other info: Work hours are Monday to Friday, 7:30am to 4:30pm.
The predicted salary is between 24000 - 36000 £ per year.
Are you based in the Sunderland area? Is your CV ready? If so, and you are confident this is the role for you, make sure to apply asap. Do you have Trade Customer Service and Admin experience? Would you be comfortable moving heavy stock when required?
Jewson Partnership Solutions is a leading building materials distributor in Northern Europe working with Public Sector clients locally. We are on the hunt for a Trade Counter Admin Advisor who is as passionate about great service as we are.
Key Responsibilities:
- Get to know our product lines and services
- Providing consistent and accurate admin support for the branch
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
- Keep the branch looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- Work with colleagues to suggest opportunities for improvement
Essential:
- GCSEs (or equivalent) - Maths & English
- A basic understanding of the market and product knowledge
- Able to work on own initiative and as part of a team
- Proactive, flexible and enthusiastic attitude
- Demonstrable customer service focus
- IT literate - Knowledge in use of Microsoft Outlook, Teams, Excel
- Able to create and maintain successful relationships
- Previous industry experience preferred but not essential
- Experience in a customer facing environment
- Passion for working with people
- A positive can-do attitude
What’s in it for you?
- Competitive Basic Salary
- Retirement Savings Plan (Pension) - with Legal & General Life Assurance
- WorkPerks - A platform home to hundreds of all your favourite high street and online discounts
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
- Voluntary company benefits such as Car Salary Sacrifice scheme, Cycle2Work, Benenden Healthcare, Critical Illness Cover
- Employee Discount
- Refer a Friend scheme
- Wellbeing Centre via WorkPerks
- New Reward and Recognition programme - launching soon!
- 34 days holiday per year
At Jewson Partnership Solutions, we’re proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We’re a friendly and collaborative team, passionate about what we do and committed to doing it well. If you’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today.
Trade Counter Admin Assistant employer: Jewson Partnership Solutions
Contact Detail:
Jewson Partnership Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Admin Assistant
✨Tip Number 1
Familiarise yourself with the products and services offered by Jewson Partnership Solutions. Understanding their product lines will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves developing relationships with customers, think of examples from your past experiences where you provided excellent service or resolved issues effectively.
✨Tip Number 3
Practice using Microsoft Office tools, especially Excel and Outlook. Being comfortable with these applications will demonstrate your IT literacy and readiness to handle administrative tasks efficiently.
✨Tip Number 4
Prepare to discuss how you can contribute to maintaining a tidy and welcoming branch environment. Think about ways you can enhance customer experience through cleanliness and organisation.
We think you need these skills to ace Trade Counter Admin Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and admin experience. Use specific examples that demonstrate your ability to develop relationships with customers and provide proactive solutions.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of the building materials industry and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your IT literacy, particularly with Microsoft Outlook, Teams, and Excel. Mention any experience you have with in-house systems or similar software to show you can adapt quickly.
Show Your Passion: In your application, convey your passion for working with people and providing excellent service. Share any relevant experiences that showcase your positive attitude and ability to work both independently and as part of a team.
How to prepare for a job interview at Jewson Partnership Solutions
✨Know Your Products
Familiarise yourself with the product lines and services offered by Jewson Partnership Solutions. Being able to discuss specific products and their benefits will show your enthusiasm and preparedness for the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you understood customer needs and delivered solutions, as this is crucial for the Trade Counter Admin Assistant position.
✨Show Initiative and Team Spirit
Be ready to discuss situations where you took initiative or worked effectively within a team. This role requires both independent work and collaboration, so showcasing your adaptability will be beneficial.
✨Be Ready for Practical Questions
Since the job involves moving heavy stock, be prepared to answer questions about your physical capabilities and willingness to handle such tasks. Showing a positive attitude towards all aspects of the job will make a great impression.
