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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support with a smile.
- Company: Join Jewson, part of Stark UK, a vibrant community focused on growth.
- Benefits: Enjoy competitive salary, bonuses, flexible hours, and professional development opportunities.
- Why this job: Be part of a team that values your ideas and fosters your career.
- Qualifications: Passion for customer service and teamwork, with a positive attitude.
- Other info: Dynamic workplace where you can thrive and unleash your full potential.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Acknowledge every customer, ascertain their needs and wow them with quick and efficient service.
- Ask open questions to build strong relationships and understand our customers' current and future requirements so we can support all their needs.
- Maintain excellent standards across the counter, shop floor and yard.
- Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles.
- Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls.
- Provide advice on products and services with particular attention to cross‑selling packages and services such as Build Aviator and Tool Hire.
- Understand our approach to pricing and be able to communicate credible prices.
- Support business initiatives to increase sales, margin & service as required.
- Continually develop your knowledge of core and specialist product lines to meet customer needs.
What We’re Looking For
- Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts.
- Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
- Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.
- Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
- Pride - You take pride in your work and are dedicated to producing top‑notch results.
Why Choose Us?
- Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.
- Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
- Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We’re not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
Great Benefits
- Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
- Work‑Life Balance - We value your well‑being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What’s Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process. Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
Customer Service Advisor Yard in Northampton employer: Jewson LTD
Contact Detail:
Jewson LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Yard in Northampton
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Jewson's values and culture. This way, you can show how your enthusiasm and team spirit align perfectly with their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to wow customers and build strong relationships. Remember, they want someone who radiates positivity and can handle any situation with grace.
✨Tip Number 3
Be ready to discuss your knowledge of products and services. Brush up on what Jewson offers, especially around cross-selling packages. Showing that you understand their pricing and can communicate it effectively will set you apart!
✨Tip Number 4
Don’t forget to highlight your pride in your work! Share examples of how you’ve gone above and beyond in previous roles. This will resonate well with their commitment to quality and outstanding service.
We think you need these skills to ace Customer Service Advisor Yard in Northampton
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples that demonstrate your customer service prowess and team spirit!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, making it easy for us to see why you’d be a great fit for the role. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jewson LTD
✨Know Your Products
Before the interview, make sure you have a solid understanding of the products and services offered by the company. Familiarise yourself with key offerings like Build Aviator and Tool Hire, as this will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Open Questions
Since the role involves building relationships with customers, practice asking open-ended questions. This will not only help you in the interview but also demonstrate your ability to engage with customers effectively. Think about how you can uncover their needs and provide tailored solutions.
✨Showcase Your Team Spirit
Be prepared to discuss examples of how you've worked collaboratively in previous roles. Highlighting your team spirit will resonate well with the company's values, so think of specific instances where you contributed to a team's success or supported a colleague.
✨Emphasise Your Commitment to Customer Service
During the interview, share your passion for customer service and how you ensure high levels of satisfaction. Use examples from your past experiences to illustrate how you've gone above and beyond to meet customer needs, which aligns perfectly with what the company is looking for.