At a Glance
- Tasks: Deliver exceptional customer service and manage warehouse operations efficiently.
- Company: Join Jewson, a dynamic team committed to your growth and success.
- Benefits: Enjoy competitive salary, bonuses, 34 days holiday, and great perks.
- Other info: Flexible hours and a culture that prioritises work-life balance.
- Why this job: Gain valuable skills, including HGV licence, in a supportive environment.
- Qualifications: Looking for motivated individuals eager to learn and grow.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a dedicated Customer Service Assistant to join our thriving Jewson branch in Crewe. This is a full-time role, working Monday-Friday 07:00‑16:30 and every other Saturday 08:00‑12:00. What To Expect
You will be responsible for the effective running of the warehouse/yard, ensuring stock is checked, handled and stored correctly, satisfying customer orders by carrying out goods‑received and general warehouse/yard duties. Eventually progressing to gain class 2 HGV licence and hi‑ab training.
What You\'ll Be Doing
- Acknowledge every customer, ascertain their needs and wow them with quick and efficient service
- Ask open questions to build strong relationships and understand our customers’ current and future requirements so we can support all their needs
- Maintain excellent standards across the counter, shop floor and yard
- Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles
- Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls
- Continually develop your knowledge of core and specialist product lines to meet customer needs
What Are We Looking For?
- Someone looking to gain their class 2 HGV licence
- A forklift licence would be advantageous; full training will be provided
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential.
Benefits
- Competitive basic salary
- Performance‑related bonus
- 34 days holiday per year
- Retirement savings plan (Pension) with Legal & General
- Life assurance – from your first day of employment you are automatically covered for a lump‑sum death in service benefit of 2× your basic salary; if you contribute 4% of your pensionable earnings this increases to 4× your pensionable earnings
- Work perks – access to hundreds of discounts via Reward Gateway
- Aviva Digicare+ Workplace App (access to a digital GP, second medical opinions, mental health consultation, bereavement service, nutritional consultation)
- Voluntary company benefits such as car salary sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, critical illness cover
- Refer a friend scheme
- Wellbeing centre via Work Perks
Why Choose Us?
- Quality – unwavering commitment to providing outstanding products and service that exceed customer expectations
- Supportive environment – culture that prioritises growth and resources to excel
- Listening and learning – we recognize we don’t always have all the answers; we learn with you to provide the best service to customers
- Professional development – we are invested in your success and offer apprenticeships, training and mentoring
- Great benefits – competitive salary, bonuses, pension schemes, life assurance and many other perks
- Work‑life balance – flexible working hours and a hybrid model
If your application is successful, our Talent team will arrange an interview and answer any questions you may have.
We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
Customer Service Assistant in Crewe employer: Jewson LTD
At Jewson, part of Stark UK, we pride ourselves on being an exceptional employer that values our people as our greatest asset. Our Crewe branch offers a supportive work culture with ample opportunities for professional development, including training for a class 2 HGV licence and forklift operations. With competitive salaries, generous holiday allowances, and a range of employee benefits, we are dedicated to fostering a dynamic environment where you can thrive and achieve your full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Crewe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jewson LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jewson LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Crewe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jewson LTD:Your cover letter is your chance to shine! Tell us why you want to work at Jewson LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jewson LTD!
How to prepare for a job interview at Jewson LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
