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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage warehouse operations efficiently.
- Company: Join Jewson, a dynamic team committed to your growth and success.
- Benefits: Enjoy competitive salary, bonuses, 34 days holiday, and great perks.
- Why this job: Gain valuable skills, including HGV licence, in a supportive environment.
- Qualifications: Looking for motivated individuals eager to learn and grow.
- Other info: Flexible hours and a culture that prioritises work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a dedicated Customer Service Assistant to join our thriving Jewson branch in Crewe. This is a full-time role, working Monday-Friday 07:00‑16:30 and every other Saturday 08:00‑12:00. What To Expect
You will be responsible for the effective running of the warehouse/yard, ensuring stock is checked, handled and stored correctly, satisfying customer orders by carrying out goods‑received and general warehouse/yard duties. Eventually progressing to gain class 2 HGV licence and hi‑ab training.
What You\’ll Be Doing
- Acknowledge every customer, ascertain their needs and wow them with quick and efficient service
- Ask open questions to build strong relationships and understand our customers’ current and future requirements so we can support all their needs
- Maintain excellent standards across the counter, shop floor and yard
- Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles
- Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls
- Continually develop your knowledge of core and specialist product lines to meet customer needs
What Are We Looking For?
- Someone looking to gain their class 2 HGV licence
- A forklift licence would be advantageous; full training will be provided
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential.
Benefits
- Competitive basic salary
- Performance‑related bonus
- 34 days holiday per year
- Retirement savings plan (Pension) with Legal & General
- Life assurance – from your first day of employment you are automatically covered for a lump‑sum death in service benefit of 2× your basic salary; if you contribute 4% of your pensionable earnings this increases to 4× your pensionable earnings
- Work perks – access to hundreds of discounts via Reward Gateway
- Aviva Digicare+ Workplace App (access to a digital GP, second medical opinions, mental health consultation, bereavement service, nutritional consultation)
- Voluntary company benefits such as car salary sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, critical illness cover
- Refer a friend scheme
- Wellbeing centre via Work Perks
Why Choose Us?
- Quality – unwavering commitment to providing outstanding products and service that exceed customer expectations
- Supportive environment – culture that prioritises growth and resources to excel
- Listening and learning – we recognize we don’t always have all the answers; we learn with you to provide the best service to customers
- Professional development – we are invested in your success and offer apprenticeships, training and mentoring
- Great benefits – competitive salary, bonuses, pension schemes, life assurance and many other perks
- Work‑life balance – flexible working hours and a hybrid model
If your application is successful, our Talent team will arrange an interview and answer any questions you may have.
We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
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Customer Service Assistant employer: Jewson LTD
Contact Detail:
Jewson LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jewson and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or tricky situations. Role-playing these scenarios can help you feel more confident when it comes to showcasing your skills during the interview.
✨Tip Number 3
Dress the part! Even though it's a warehouse role, looking smart and professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation for the opportunity but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to wow our customers with your skills.
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with what we’re looking for. Mention any relevant skills or experiences that show you can handle the warehouse duties and customer interactions.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you want to say.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Jewson LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant at Jewson. Familiarise yourself with the key tasks like stock handling, customer interaction, and operational activities. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your People Skills
Since this role involves a lot of customer interaction, be prepared to discuss your experience in building relationships and providing excellent service. Think of specific examples where you've wowed customers or resolved issues effectively. This will show that you can meet their needs and contribute positively to the team.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you gauge if Jewson is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
✨Demonstrate Safety Awareness
Given the emphasis on health and safety in the job description, be ready to discuss your understanding of safe practices in a warehouse environment. If you have any relevant experience or training, mention it! This will highlight your commitment to maintaining a safe workplace.
