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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support with a smile while managing various operational activities.
- Company: Join Jewson, part of Stark UK, where community and collaboration thrive.
- Benefits: Enjoy a competitive salary, bonuses, flexible hours, and professional development opportunities.
- Why this job: Be part of a passionate team dedicated to exceeding customer expectations and making a real impact.
- Qualifications: Strong customer service skills, enthusiasm, integrity, and a collaborative spirit are essential.
- Other info: Dynamic workplace with a focus on growth and celebrating your ideas.
The predicted salary is between 21000 - 30000 £ per year.
Responsibilities
- Acknowledge every customer, ascertain their needs and wow them with quick and efficient service.
- Ask open questions to build strong relationships and understand our customers' current and future requirements.
- Maintain excellent standards across the counter, shop floor and yard.
- Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles.
- Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls.
- Provide advice on products and services with particular attention to cross‑selling packages and services such as Build Aviator and Tool Hire.
- Understand our approach to pricing and be able to communicate credible prices.
- Support business initiatives to increase sales, margin and service as required.
- Continually develop your knowledge of core and specialist product lines to meet customer needs.
Qualifications
- Customer Service – High levels of customer satisfaction with frequently returning customers and growing live accounts.
- Enthusiasm – You radiate positivity and possess an unyielding passion for the merchant world.
- Decency – You embody honesty and integrity, contributing to a workplace built on respect and ethics.
- Team Spirit – You thrive in collaborative settings, believing that together we can achieve greatness.
- Pride – You take pride in your work and are dedicated to producing top‑notch results.
Why Choose Us
- Quality – Unwavering commitment to providing outstanding products and service that exceed our customers' expectations.
- Supportive Environment – Culture that prioritises your growth, with the resources and support you need to excel.
- Professional Development – Investment in your success with apprenticeships, training and mentoring programmes.
£25,079 per year – estimated (full‑time, new).
At Jewson, part of Stark UK, we believe that our greatest asset is our people. We are not just a team; we’re a vibrant community driven by decency, passion and pride. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential, and your ideas are welcomed and celebrated.
Work Hours
Monday–Friday 7:30‑17:00; every other Saturday 08:00‑12:00.
Benefits
- Competitive salary, bonuses, pension schemes and life assurance.
- Work‑life balance with flexible working hours and a hybrid working model.
Next Steps
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions. We are committed to providing reasonable adjustments to help you perform at your best throughout the application and interview process. Are you ready to elevate your career and join a team passionate about delivering exceptional service? We can’t wait to hear from you!
Customer Service Advisor - Yard employer: Jewson LTD
Contact Detail:
Jewson LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Yard
✨Tip Number 1
Get to know the company inside out! Research Jewson and understand their values, products, and services. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios and be ready to share examples during your interview. Remember, they want to see that you can wow customers just like they do!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips and maybe even a referral. A friendly chat can go a long way in making you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our vibrant community at Jewson.
We think you need these skills to ace Customer Service Advisor - Yard
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've wowed customers in the past and how you can bring that same energy to our team!
Be Enthusiastic!: Let your passion for the merchant world shine through in your writing. We love candidates who radiate positivity, so don’t hold back on showing us your enthusiasm for the role!
Tailor Your Application: Take a moment to customise your application to reflect the specific responsibilities and qualifications mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in joining our vibrant community.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jewson LTD
✨Know Your Products
Familiarise yourself with the core and specialist product lines mentioned in the job description. Being able to discuss these confidently will show your enthusiasm and readiness to support customer needs.
✨Practice Open Questions
Prepare some open-ended questions that you can ask during the interview. This not only demonstrates your ability to build relationships but also shows that you understand the importance of ascertaining customer needs.
✨Showcase Your Team Spirit
Think of examples from your past experiences where you worked collaboratively. Highlighting your ability to thrive in a team setting will resonate well with the company’s values of decency and pride.
✨Emphasise Customer Satisfaction
Be ready to share specific instances where you’ve gone above and beyond for customers. This aligns perfectly with the role's focus on high levels of customer satisfaction and will demonstrate your commitment to delivering exceptional service.
