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- Tasks: Coordinate operations and enhance customer service across Jewson branches.
- Company: Join Stark UK, a vibrant community that values decency, passion, and pride.
- Benefits: Enjoy flexible hours, competitive salary, bonuses, and professional development opportunities.
- Why this job: Be part of a supportive culture where your ideas are celebrated and growth is prioritised.
- Qualifications: Experience with ICON systems and a positive, team-oriented attitude are essential.
- Other info: Hybrid working model available to help you balance work and life.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Jewson Shrewsbury, England, United Kingdom
Contract Manager
Jewson Shrewsbury, England, United Kingdom
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Talent Acquisition Partner Branch of the Future
At Stark UK, we believe that our greatest asset is our people! We\’re not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
The primary responsibility of the Contract Manager is to coordinate and oversee operational activities with the assigned contract in the JPS hub and relevant branches. The role focuses on supporting with improving and maintaining service levels across these branches, ensuring an exceptional customer experience. The Contract Manager will support and service customers by also visiting Jewson branch locations where involved with JPS contracts to help support the relevant JPS colleague with operational aspects on their account i.e. GM, BM, PAM. This could include supporting with van stock roll outs, maintaining inventory, organising products, and being the main point of contact for operatives linking in with branch managers and branch champions (points of contacts).
What You’ll Be Doing
- Branch Activity Coordination:
- Based in main spoke hub with visits to all related branches regularly to oversee operations and address issues with assigned contract.
- Ensure products are well-organised and clearly labelled.
- Maintain an accurate inventory of orders in each branch.
- Alert the relevant parties when orders are not collected.
- Customer Service:
- Act as the first point of contact for branch operatives regarding issues such as missing stock or uncollected orders.
- Resolve issues promptly to maintain high service levels.
- Operational Efficiency:
- Ensure compliance with individual branch procedures, including terms and conditions, agreed KPIs, and SLAs.
- Relationship Management:
- Develop and maintain strong relationships with branch operatives and customers.
- Collaborate with the JPS Commercial and Ops team team to maintain the contracts’ commercial package, including maintaining product catalogues and terms.
- Reporting and Communication:
- Provide regular updates on branch performance and inventory status.
- Communicate effectively with the Account Manager, Branch Managers, Regional Partnership Director and other relevant parties.
What We’re Looking For
Experience in using ICON and a good understanding of systems
Enthusiasm – You radiate positivity and possess an unyielding passion for the merchant world.
Decency – You embody honesty and integrity, contributing to a workplace built on respect and ethics
Team Spirit – You thrive in collaborative settings, believing that together we can achieve greatness.
Pride – You take pride in your work and are dedicated to producing top-notch results.
Why Choose Us?
Quality – We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
Supportive Environment – Join a culture that prioritises your growth, with the resources and support you need to excel.
Professional Development – We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
Great Benefits – Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
Work-Life Balance – We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What\’s Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Building Construction
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Customer Service Manager employer: Jewson Limited
Contact Detail:
Jewson Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with Jewson's values and culture. Since they emphasise decency, enthusiasm, and teamwork, showcasing how you embody these traits during your interactions can set you apart.
✨Tip Number 2
Network with current employees or those in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company’s operations and expectations, which you can leverage in conversations.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer service or operational efficiency in previous roles. This will demonstrate your capability to meet the demands of the Contract Manager position.
✨Tip Number 4
Research the tools and systems mentioned in the job description, such as ICON. Being knowledgeable about these systems can help you speak confidently about your technical skills during interviews.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operational management. Use keywords from the job description, such as 'customer experience', 'inventory management', and 'relationship management' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how you've successfully managed customer relationships or improved service levels in previous positions. This is your chance to showcase your personality and passion!
Highlight Relevant Skills: Focus on skills that align with the job requirements, such as teamwork, communication, and problem-solving. Mention any experience with systems like ICON, as well as your ability to maintain high service levels and resolve issues promptly.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Jewson Limited
✨Show Your Enthusiasm
Make sure to express your passion for customer service and the merchant world during the interview. Share specific examples of how your enthusiasm has positively impacted your previous roles.
✨Demonstrate Relationship Management Skills
Prepare to discuss how you've built and maintained strong relationships with customers and colleagues in the past. Highlight any strategies you've used to resolve conflicts or improve communication.
✨Familiarise Yourself with Relevant Systems
Since experience with ICON is mentioned, take some time to learn about it or similar systems. Being able to discuss your familiarity with these tools will show that you're prepared and technically savvy.
✨Prepare for Operational Scenarios
Think of examples where you've successfully coordinated operations or improved service levels. Be ready to explain how you would handle specific challenges related to inventory management or customer service.
