Learning and Communications Coordinator

Job Description

The Jewish Museum London has undergone substantial positive change over the past two years, moving out of our Camden site and moving to a ‘Museum without Walls’ model.  The museum is building a new strategy that will lead its transformation over the next 10 years as it tests out innovative new models for exhibitions, displays, learning and engagement, building towards a new permanent site and dynamic operational model.  Learning and engagement are central to the museum’s future.  This new role will support the learning and engagement team by coordinating bookings, marketing and communications for the team.

Our museum is made up of passionate and expert staff and a collection of over 40,000 objects which are both accredited and designated with Outstanding status by Arts Council England. Our learning programmes hold multiple awards, and our visitor feedback is consistently very high, however, we have much bigger ambitions than our current success. The Museum is looking to expand, in space, in profile and in audience reach. We are looking for someone passionate about our potential to coordinate the day-to-day running of the learning team as we move forward to the next phase of the Jewish Museum London.

Reporting to the Head of Learning the appointed candidate will have the organisational and administrative skills to ensure the team can effectively deliver programmes for schools, families and communities as well as taking a lead on communicating the museum’s activity through social media, newsletters and the website.

Main Duties & Responsibilities

The main role of the Learning and Communications Coordinator will be to administrate the activities of the learning department, in particular our flagship programme of schools workshops both in person and digitally. Excellent communication skills are required as this role will involve being the first point of contact for the department, responding to queries, liaising with teachers, taking bookings and sending out pre- and post- activity information.  You will play a key role in ensuring the smooth running of this busy and creative team by providing, general administration, organisational and hands-on practical support—invoicing, ordering materials and supplies, auditing resources, collating and recording evaluation data and transporting materials and equipment for our outreach, offsite events and workshops.  Digital learning and communications are central to how we engage our audiences so the post holder will need to a good level of social media and technical literacy in order to update learning and events sections on the website, support the delivery of virtual workshops, coordinate the social media working group and create newsletters.

Learning programme bookings and coordination

·        To be the first point of contact for all enquiries about learning programme activities and the main contact for liaising with teachers and taking bookings

·        Co-ordinate and administrate all bookings for the schools outreach, virtual and broadcast programmes—from taking bookings and booking facilitators through to invoicing and evaluation

·        Organise bookings, delivery and return of museum loan boxes

·        Audit and prepare the handling collection for workshops

·        Close collaboration with the Senior Learning Producer: Schools to assign learning team members and freelancers to workshops including leading on contracting and financial administration of freelance facilitators

·        Support with organising and delivery of informal and community learning activities and events including the Curious Minds Dementia Friendly programme and family learning events

·        General support and assistance for activities and programmes as required

Team Administration

·        Managing the team’s calendar of activity

·        Ensure that bookings spreadsheets and databases including Raisers Edge, Artifax, Excel sheets and Monday Boards are kept up to date and accurate

·        Collating statistics and data for reporting

·        Maintain the carbon calculator tracking for the team

·        Order any resources, materials, equipment and travel (such as oyster cards, train tickets and taxis) for the team

·        Coordinate room bookings and generating zoom links for workshops, meetings and activities

·        Set up regular team meetings as required, circulating minutes/ action points and ensuring follow up actions are taken

·        Work with finance to ensure that schools workshops and activities are invoiced and to coordinate payment of freelancers

·        Help ensure good communication throughout the team and organisation

·        Ad hoc duties e.g. filing, typing reports and letters from manual copy

·        Freelancer communication and administration, including organising the Rota

Digital and Communications

·        Provide general technical support to the department including setting up zoom links and equipment for broadcasts and virtual classrooms

·        Updating the learning sections of the website—events, resources, image libraries and programme information

·        Contributing to learning’s presence on social media channels

·        Coordinating the production of learning newsletters and marketing materials

This Job Description is subject to alteration in response to changes in legislation or the Jewish Museum London’s operational procedures.