At a Glance
- Tasks: Be the friendly face of our care home, providing excellent customer service and administrative support.
- Company: A caring environment focused on creating a welcoming atmosphere for residents and visitors.
- Benefits: Fixed-term role with competitive hours and a supportive team culture.
- Other info: Join us for a rewarding experience in a dynamic and caring setting.
- Why this job: Make a real difference in people's lives while developing your professional skills.
- Qualifications: Experience in administration and strong interpersonal skills are essential.
The predicted salary is between 20000 - 30000 £ per year.
Are you a warm and professional communicator with a passion for excellent customer service? We are looking for a friendly and efficient Receptionist to be the welcoming face of our care home. In this pivotal front-of-house role, you will ensure that every visitor, resident, and colleague receives a first-class service and a positive experience. You’ll be a key member of our reception and administrative team, helping to create a safe, welcoming, and well-organised environment for everyone who visits or works at the care home. Your role will involve a variety of reception and administrative tasks to support the smooth running of the home.
This post is working 39 hours per week, 8am – 5pm (Monday - Thursday) and 8am – 4pm (Fridays) and is fixed term for 12 months. This post is predominately based at our Redbridge Campus, currently in Ilford, IG2 6JH — with our new Redbridge Campus set to open in early summer 2026 (IG4 5LN).
What you will be doing:
- Answering all telephone enquiries in a professional, helpful, and timely manner to agreed standards.
- Ensuring all visitors to the Unit are given appropriate information in a courteous and timely fashion to agreed standards.
- Monitoring the CCTV operations on the site to ensure security is maintained.
- Ensuring the reception area is welcoming, tidy and always contains appropriate visitor information to agreed standards.
- Inputting data onto the Unit’s computer system to set timescales and accuracy.
- Supporting the Manager and Administrator in undertaking specific administrative and clerical tasks as and when required.
What you will need:
- Experience working in professional administration departments or in a similar role.
- Business Management/Administration or similar qualifications.
- Excellent interpersonal skills.
- Ability to maintain confidentiality, both with company information and staff information.
- Strong Microsoft Excel, Outlook, PowerPoint, and Word knowledge.
- Self-motivated and with a desire to improve systems within the business.
- Be a Team player.
- Ability to work under pressure and do multiple tasks.
- Commercial awareness and can do attitude.
Receptionist- Care Home (Fixed Term) employer: Jewish Care
Join our care home team in Ilford, where we prioritise a supportive and inclusive work culture that values every employee's contribution. As a Receptionist, you will enjoy a fixed-term role with a structured schedule, allowing for a healthy work-life balance while being part of a dedicated team committed to providing exceptional service. With opportunities for professional growth and development, you will play a vital role in creating a welcoming environment for residents and visitors alike.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist- Care Home (Fixed Term)
✨Tip Number 1
First things first, make sure you know the care home inside out. Familiarise yourself with their values and services so you can chat confidently about how you can contribute to their welcoming environment.
✨Tip Number 2
When you get that interview, don’t just sit there waiting for questions. Show your enthusiasm! Ask about their team dynamics and how they ensure a positive experience for visitors and residents. It shows you’re genuinely interested.
✨Tip Number 3
Practice makes perfect! Role-play common receptionist scenarios with a friend. This will help you feel more at ease when answering calls or dealing with visitors, making you look like a pro during the real deal.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Receptionist- Care Home (Fixed Term)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly personality shine through. We want to see how you communicate and connect with others, so don’t be afraid to be yourself!
Tailor Your Experience:Make sure to highlight any relevant experience in administration or customer service. We’re looking for someone who can handle multiple tasks and maintain a positive atmosphere, so share examples that showcase these skills.
Be Professional Yet Approachable:While we love a casual vibe, remember to keep it professional. Use clear language and check for typos. A well-organised application reflects the tidy and welcoming environment we strive for at our care home.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at our Redbridge Campus.
How to prepare for a job interview at Jewish Care
✨Show Your Warmth
As a Receptionist in a care home, your ability to communicate warmly is crucial. Practice greeting friends or family with a friendly smile and engaging conversation. This will help you convey the warmth and professionalism that the role demands.
✨Know Your Stuff
Familiarise yourself with the care home's services and any relevant policies. Being able to answer questions about the facility and its operations will show that you're proactive and genuinely interested in the role.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks in previous roles. Think of specific situations where you maintained a tidy workspace or efficiently handled visitor inquiries, as this will highlight your ability to keep things running smoothly.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle difficult situations, like an upset visitor or a busy phone line. Prepare by thinking through potential scenarios and how you would respond, showcasing your problem-solving skills and calm demeanour under pressure.
