At a Glance
- Tasks: Lead and support care homes, ensuring outstanding, person-centred care and operational excellence.
- Company: A welcoming Jewish community focused on dignity, connection, and compassionate support.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Join a vibrant community with a commitment to continuous improvement and innovation.
- Why this job: Make a real difference in residents' lives while leading a passionate team.
- Qualifications: Experience in adult social care leadership and strong operational oversight skills.
The predicted salary is between 45000 - 55000 € per year.
About the Service
Our care homes are real homes — welcoming Jewish communities built on belonging, dignity, and connection. They are vibrant environments filled with meaningful activities, entertainment, companionship, and compassionate support. Residents benefit from synagogue services, kosher or kosher-style meals, and celebrations of Shabbat and Jewish festivals throughout the year. Alongside our residential care homes, our Retirement Living communities offer tenants the opportunity to remain independent within a warm, supportive Jewish environment, with reassurance that 24‑hour support is available whenever needed.
About the Role
We are seeking an experienced and compassionate Operations Manager – Residential Care to provide leadership, support, and operational oversight across our Residential and Mental Health Care homes. Reporting into senior leadership, you will line manage and support Registered Managers and Senior Managers, ensuring services consistently deliver outstanding, person‑centred care alongside strong operational performance and regulatory compliance. This is a highly visible leadership role requiring a proactive and collaborative approach. You will work closely with multidisciplinary teams and internal departments to support quality improvement, operational effectiveness, staff development, and an exceptional resident and family experience.
Key Responsibilities
- Leadership & Line Management
- Provide leadership, coaching, and support to Registered Managers and Senior Managers
- Set and monitor clear objectives relating to quality, occupancy, staffing, budgets, and performance
- Conduct regular 1:1s, performance reviews, and development support
- Promote a culture of accountability, compassion, and continuous improvement
- Quality & Governance
- Ensure effective governance and quality assurance systems are embedded across all homes
- Monitor audits, action plans, incident management, complaints, and risk registers
- Identify areas for improvement, elevate risks appropriately, and support sustainable solutions
- Ensure services remain inspection‑ready and compliant with all regulatory requirements
- Operational Management
- Support homes in achieving occupancy and financial targets
- Remove operational barriers and work collaboratively with central support teams
- Drive service improvements and operational efficiencies
- Lead and support cross‑home improvement initiatives and change programmes
- Resident & Stakeholder Experience
- Promote excellent customer service and positive relationships with residents, families, staff, volunteers, and external professionals
- Support managers in handling complex or sensitive situations effectively
- Act as a visible, approachable, and supportive leader across multiple sites
- Continuous Improvement
- Champion innovation and best practice across services
- Support digital adoption, operational improvements, and learning initiatives
- Encourage high standards of care, wellbeing, hospitality, and resident engagement
About You
You will be an experienced senior leader within Adult Social Care with strong operational oversight experience across multiple services or sites. You will combine compassion and emotional intelligence with excellent organisational and problem‑solving skills. You will also have:
- Demonstrable senior management experience within Adult Social Care
- Experience working across multiple care settings or regions
- Strong knowledge of CQC regulations, safeguarding, governance, and quality assurance
- Experience supporting and developing managers and multidisciplinary teams
- Excellent communication and relationship‑building skills
- Confidence managing complex operational and people‑related challenges
- Strong IT and digital systems skills
- A genuine commitment to person‑centred care and continuous improvement
Qualifications & Experience
Essential:
- RMA / NVQ Level 4 / ILM Level 5 qualification
- Extensive leadership experience within Adult Social Care
- Experience overseeing quality and operational performance across multiple services
- Strong understanding of safeguarding, compliance, and governance frameworks
- Full UK driving licence and/or ability to travel
Operations Manager – Residential Care employer: Jewish Care
As an Operations Manager in our Residential Care homes, you will join a compassionate and dedicated team that prioritises the well-being and dignity of our residents within a vibrant Jewish community. We offer a supportive work culture that fosters professional growth through continuous training and development opportunities, ensuring you can lead with confidence and make a meaningful impact. Our commitment to quality care, alongside a collaborative environment and strong operational support, makes us an exceptional employer for those seeking a rewarding career in adult social care.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Residential Care
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend industry events, and join relevant online groups. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to person-centred care and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they're all about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've supported teams, improved services, or handled complex situations. This will demonstrate your capability to lead effectively in a residential care environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission of providing outstanding care.
We think you need these skills to ace Operations Manager – Residential Care
Some tips for your application 🫡
Show Your Passion for Care:When writing your application, let your passion for person-centred care shine through. We want to see how your values align with our mission of providing compassionate support and a vibrant community for residents.
Highlight Relevant Experience:Make sure to showcase your experience in adult social care, especially in leadership roles. We’re looking for someone who can demonstrate their operational oversight skills and how they’ve successfully managed teams in the past.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your achievements and how they relate to the key responsibilities of the Operations Manager role. We appreciate clarity!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Jewish Care
✨Know the Service Inside Out
Before your interview, take some time to really understand the ethos of the care homes. Familiarise yourself with their commitment to community, dignity, and person-centred care. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully managed teams in the past. Think of specific examples where you've promoted accountability and compassion among your staff. This is crucial for a role that requires strong operational oversight.
✨Demonstrate Your Knowledge of Regulations
Brush up on CQC regulations and quality assurance frameworks relevant to residential care. Be ready to discuss how you've ensured compliance in previous roles and how you would maintain high standards in this position. This shows you're not just experienced, but also proactive about governance.
✨Engage with Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and emotional intelligence. Prepare by thinking through complex situations you've faced in the past and how you handled them. This will highlight your ability to manage sensitive situations effectively.
