At a Glance
- Tasks: Lead and support nursing services, ensuring high-quality, person-centred care.
- Company: Welcoming Jewish care homes focused on community and compassion.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for innovation and continuous improvement.
- Why this job: Make a real difference in residents' lives while leading dedicated teams.
- Qualifications: Registered Nurse qualification and experience in adult social care.
The predicted salary is between 46000 - 52000 £ per year.
About the Service
Our care and nursing homes are real homes — welcoming Jewish communities built on belonging, dignity, and connection. They are vibrant environments filled with meaningful activities, entertainment, companionship, and compassionate support. Residents benefit from synagogue services, kosher or kosher-style meals, and celebrations of Shabbat and Jewish festivals throughout the year. Alongside our residential care homes, our Retirement Living communities offer tenants the opportunity to remain independent within a warm, supportive Jewish environment, with reassurance that 24-hour support is available whenever needed.
About the Role
We are seeking an experienced and compassionate Operations Manager – Nursing Services to provide operational leadership and support across our Nursing Homes. Working closely with Registered Managers, clinical leads, and multidisciplinary teams, you will support excellence in clinical practice, operational performance, regulatory compliance, and staff development. You will help ensure that robust governance and quality processes are embedded across services while supporting teams to deliver safe, person-centred care. This role is operationally focused and works closely alongside senior leadership to ensure agreed clinical and organisational processes are consistently implemented across all nursing services.
Key Responsibilities
- Leadership & Line Management
- Provide leadership, coaching, and support to Registered Managers and senior teams
- Set and monitor objectives relating to quality, occupancy, staffing, budgets, and operational performance
- Conduct regular 1:1s, coaching sessions, and performance reviews
- Support managers to deliver high-quality, person-centred care and operational excellence
- Clinical Oversight
- Provide day-to-day clinical and operational oversight across nursing services
- Support teams with medication management, infection prevention and control, risk assessment, end-of-life care, and nursing documentation
- Monitor clinical quality indicators and ensure improvement actions are completed
- Quality & Governance
- Work collaboratively with the Quality Assurance & Impact Team and wider departments to support effective governance processes
- Ensure audits, complaints, incidents, feedback, and action plans contribute to continuous improvement
- Promote regulatory readiness and support homes during inspections and contract monitoring
- Work closely with the CQC and Compliance Lead and fellow Operations Managers to embed best practice
- Working closely with CQC and Quality Assurance Lead to review feedback and set improvement plans
- Operational Management
- Provide practical day-to-day operational support to Registered Managers
- Assist with staffing coordination, rota oversight, documentation, and routine communications
- Provide short-term management cover when required
- Support homes to achieve occupancy and financial performance targets
- Help remove operational barriers and support service efficiencies and improvements
- Undertake full range of people management
- Resident & Stakeholder Experience
- Promote excellent customer service and positive engagement with residents, families, staff, volunteers, and external professionals
- Support managers in resolving complex or sensitive issues effectively and compassionately
- Act as a visible, approachable, and supportive leader across multiple sites
- Market and promote opportunities for potential new residents to access Jewish Care services
- Continuous Improvement
- Lead and support cross-home initiatives focused on admissions, wellbeing, hospitality, activities, and quality improvement
- Encourage innovation, learning, and the adoption of new technologies and best practice
- Support sustainable improvements through strong manager engagement and ownership
About You
You will be a compassionate and experienced leader with strong operational and clinical understanding within Adult Social Care and nursing environments. You will bring excellent people skills, sound judgement, and a proactive approach to supporting teams and driving continuous improvement. You will also have:
- Registered Nurse qualification
Operations Manager – Nursing Services employer: Jewish Care
As an Operations Manager – Nursing Services, you will join a compassionate and dedicated team within our vibrant Jewish care homes, where we prioritise belonging, dignity, and connection for both residents and staff. Our supportive work culture fosters professional growth through continuous training and development opportunities, while our commitment to quality care ensures that you can make a meaningful impact in the lives of those we serve. With a focus on operational excellence and a collaborative environment, this role offers a unique chance to lead and innovate in a fulfilling setting.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Nursing Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the nursing and care sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about compassion and community, think about how your experiences align with their mission. Be ready to share specific examples that showcase your leadership and operational skills.
✨Tip Number 3
Don’t just apply anywhere; focus on places that resonate with you. Use our website to find roles that match your passion for nursing services. Tailor your approach to show why you’re the perfect fit for their unique environment.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome addition to their team.
We think you need these skills to ace Operations Manager – Nursing Services
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for nursing services shine through. We want to see how much you care about providing excellent care and support to residents. Share personal experiences or motivations that drive you in this field!
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight relevant experience in leadership, clinical oversight, and operational management. We love seeing how your skills align with our mission of delivering person-centred care.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant community!
How to prepare for a job interview at Jewish Care
✨Know the Service Inside Out
Before your interview, take some time to really understand the ethos of the care and nursing homes. Familiarise yourself with their commitment to community, dignity, and connection. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Style
As an Operations Manager, your leadership approach is crucial. Be prepared to discuss specific examples of how you've successfully led teams in the past. Highlight your coaching techniques and how you've supported managers to achieve operational excellence and high-quality care.
✨Demonstrate Clinical Knowledge
Since this role involves clinical oversight, brush up on key areas like medication management and infection control. Be ready to discuss how you’ve implemented best practices in these areas and how you would ensure compliance with regulatory standards in the nursing services.
✨Engage with Continuous Improvement
Talk about your experience with quality improvement initiatives. Share examples of how you've led cross-home projects or encouraged innovation within teams. This will show that you're not just focused on maintaining standards but are also committed to driving positive change.
