At a Glance
- Tasks: Lead and support nursing services across multiple care homes, ensuring high-quality, person-centred care.
- Company: Join a vibrant Jewish community dedicated to dignity, belonging, and compassionate support.
- Benefits: Competitive salary, flexible hours, and opportunities for professional development.
- Other info: Dynamic role with travel across sites and opportunities for continuous improvement.
- Why this job: Make a real difference in residents' lives while leading a passionate team.
- Qualifications: Registered Nurse with senior management experience in Adult Social Care.
The predicted salary is between 50000 - 60000 £ per year.
About the Service
Our care and nursing homes are real homes - welcoming Jewish communities built on belonging, dignity, and connection. They are vibrant environments filled with meaningful activities, entertainment, companionship, and compassionate support. Residents benefit from synagogue services, kosher or kosher style meals, and celebrations of Shabbat and Jewish festivals throughout the year. Alongside our residential care homes, our Retirement Living communities offer tenants the opportunity to remain independent within a warm, supportive Jewish environment, with reassurance that 24 hour support is available whenever needed.
About the Role
We are seeking an experienced and compassionate Operations Manager - Nursing Services to provide operational leadership and support across our Nursing Homes. Working closely with Registered Managers, clinical leads, and multidisciplinary teams, you will support excellence in clinical practice, operational performance, regulatory compliance, and staff development. You will help ensure that robust governance and quality processes are embedded across services while supporting teams to deliver safe, person centred care. This role is operationally focused and works closely alongside senior leadership to ensure agreed clinical and organisational processes are consistently implemented across all nursing services.
Key Responsibilities
- Leadership & Line Management
- Provide leadership, coaching, and support to Registered Managers and senior teams
- Set and monitor objectives relating to quality, occupancy, staffing, budgets, and operational performance
- Conduct regular 1:1s, coaching sessions, and performance reviews
- Support managers to deliver high quality, person centred care and operational excellence
- Clinical Oversight
- Provide day to day clinical and operational oversight across nursing services
- Support teams with medication management, infection prevention and control, risk assessment, end of life care, and nursing documentation
- Monitor clinical quality indicators and ensure improvement actions are completed
- Escalate safeguarding concerns, incidents, and clinical risks appropriately to senior leadership
- Quality & Governance
- Work collaboratively with the Quality Assurance & Impact Team and wider departments to support effective governance processes
- Ensure audits, complaints, incidents, feedback, and action plans contribute to continuous improvement
- Promote regulatory readiness and support homes during inspections and contract monitoring
- Work closely with the CQC and Compliance Lead and fellow Operations Managers to embed best practice
- Working closely with CQC and Quality Assurance Lead to review feedback and set improvement plans
- Operational Management
- Provide practical day to day operational support to Registered Managers
- Assist with staffing coordination, rota oversight, documentation, and routine communications
- Provide short term management cover when required
- Support homes to achieve occupancy and financial performance targets
- Help remove operational barriers and support service efficiencies and improvements
- Undertaking full range of people management
- Resident & Stakeholder Experience
- Promote excellent customer service and positive engagement with residents, families, staff, volunteers, and external professionals
- Support managers in resolving complex or sensitive issues effectively and compassionately
- Act as a visible, approachable, and supportive leader across multiple sites
- Market and promote opportunities for potential new residents to access Jewish Care services
- Continuous Improvement
- Lead and support cross home initiatives focused on admissions, wellbeing, hospitality, activities, and quality improvement
- Encourage innovation, learning, and the adoption of new technologies and best practice
- Support sustainable improvements through strong manager engagement and ownership
About You
You will be a compassionate and experienced leader with strong operational and clinical understanding within Adult Social Care and nursing environments. You will bring excellent people skills, sound judgement, and a proactive approach to supporting teams and driving continuous improvement. You will also have:
- Registered Nurse qualification
- Significant senior leadership experience within Adult Social Care
- Experience working across multiple care services or regions
- Strong knowledge of safeguarding, governance, compliance, and CQC standards
- Experience supporting managers and multidisciplinary teams
- Excellent communication, coaching, and relationship building skills
- Strong organisational, analytical, and problem solving abilities
- Confidence working within fast paced and complex care environments
Qualifications & Experience
Essential:
- Registered Nurse qualification
- Senior management experience within Adult Social Care
- Experience working within a regional or multi site care environment
- Strong knowledge of UK social care regulations, safeguarding, and governance
- Experience conducting quality audits and compliance reviews
- Full UK driving licence and/or ability to travel regularly across multiple sites
Desirable:
- RMA / NVQ Level 4 / ILM Level 5 qualification
- Training or qualifications in dementia care, older people's care, or end of life care
- Experience supporting digital systems, training, or technology implementation
Additional Information
- 36.25 hours per week over 5 days
- Multi site role requiring regular travel and visible on site presence
- Participation in the on call rota required
- Occasional evening and weekend visits may be required
Jewish Care operate a rolling recruitment process and reserve the right to close the advert once a suitable candidate has been identified.
Multi-Site Nursing Services Operations Leader employer: Jewish Care
Jewish Care is an exceptional employer, offering a supportive and inclusive work environment that prioritises the well-being of both residents and staff. With a strong focus on professional development, employees benefit from continuous training opportunities and a culture that values compassion and teamwork. Working across vibrant Jewish communities, you will play a vital role in delivering person-centred care while enjoying the unique advantage of being part of a mission-driven organisation dedicated to enhancing the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Site Nursing Services Operations Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the nursing and care sectors. Attend industry events or join online forums where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to care and how they support their staff. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in leadership and operational management clearly. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Multi-Site Nursing Services Operations Leader
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for providing compassionate care shine through. We want to see how much you care about making a difference in the lives of residents and how your values align with ours.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in nursing services and operational management. We love seeing specific examples of how you've led teams or improved care quality in previous roles.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate their thoughts effectively, especially in a role that requires strong communication skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jewish Care
✨Know the Service Inside Out
Before your interview, take some time to really understand the ethos of the care and nursing homes. Familiarise yourself with their commitment to creating welcoming Jewish communities and how they support residents through meaningful activities and compassionate care. This knowledge will help you connect your experience to their values.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past roles where you've successfully led teams, improved operational performance, or implemented quality processes. Be ready to discuss how you can support Registered Managers and senior teams in delivering high-quality, person-centred care.
✨Be Ready for Clinical Oversight Questions
Expect questions about your clinical oversight experience, especially regarding medication management, infection control, and risk assessment. Brush up on relevant regulations and be prepared to discuss how you've ensured compliance and improved clinical quality in previous roles.
✨Engage with Continuous Improvement
The role emphasises continuous improvement, so come prepared with ideas on how to foster innovation and best practices within the organisation. Think about past initiatives you've led or participated in that resulted in positive changes, and be ready to share these insights during your interview.
