At a Glance
- Tasks: Lead and support care homes, ensuring outstanding person-centred care and operational excellence.
- Company: A welcoming Jewish community focused on dignity, connection, and compassionate support.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Join a vibrant community with a commitment to continuous improvement and innovation.
- Why this job: Make a real difference in residents' lives while leading a passionate team.
- Qualifications: Experience in adult social care leadership and strong operational oversight skills.
The predicted salary is between 50000 - 60000 € per year.
About the Service
Our care homes are real homes — welcoming Jewish communities built on belonging, dignity, and connection. They are vibrant environments filled with meaningful activities, entertainment, companionship, and compassionate support. Residents benefit from synagogue services, kosher or kosher-style meals, and celebrations of Shabbat and Jewish festivals throughout the year. Alongside our residential care homes, our Retirement Living communities offer tenants the opportunity to remain independent within a warm, supportive Jewish environment, with reassurance that 24‑hour support is available whenever needed.
About the Role
We are seeking an experienced and compassionate Operations Manager – Residential Care to provide leadership, support, and operational oversight across our Residential and Mental Health Care homes. Reporting into senior leadership, you will line manage and support Registered Managers and Senior Managers, ensuring services consistently deliver outstanding, person‑centred care alongside strong operational performance and regulatory compliance. This is a highly visible leadership role requiring a proactive and collaborative approach. You will work closely with multidisciplinary teams and internal departments to support quality improvement, operational effectiveness, staff development, and an exceptional resident and family experience.
Key Responsibilities
- Leadership & Line Management
- Provide leadership, coaching, and support to Registered Managers and Senior Managers
- Set and monitor clear objectives relating to quality, occupancy, staffing, budgets, and performance
- Conduct regular 1:1s, performance reviews, and development support
- Promote a culture of accountability, compassion, and continuous improvement
- Quality & Governance
- Ensure effective governance and quality assurance systems are embedded across all homes
- Monitor audits, action plans, incident management, complaints, and risk registers
- Identify areas for improvement, elevate risks appropriately, and support sustainable solutions
- Ensure services remain inspection‑ready and compliant with all regulatory requirements
- Operational Management
- Support homes in achieving occupancy and financial targets
- Remove operational barriers and work collaboratively with central support teams
- Drive service improvements and operational efficiencies
- Lead and support cross‑home improvement initiatives and change programmes
- Resident & Stakeholder Experience
- Promote excellent customer service and positive relationships with residents, families, staff, volunteers, and external professionals
- Support managers in handling complex or sensitive situations effectively
- Act as a visible, approachable, and supportive leader across multiple sites
- Continuous Improvement
- Champion innovation and best practice across services
- Support digital adoption, operational improvements, and learning initiatives
- Encourage high standards of care, wellbeing, hospitality, and resident engagement
About You
You will be an experienced senior leader within Adult Social Care with strong operational oversight experience across multiple services or sites. You will combine compassion and emotional intelligence with excellent organisational and problem‑solving skills. You will also have:
- Demonstrable senior management experience within Adult Social Care
- Experience working across multiple care settings or regions
- Strong knowledge of CQC regulations, safeguarding, governance, and quality assurance
- Experience supporting and developing managers and multidisciplinary teams
- Excellent communication and relationship‑building skills
- Confidence managing complex operational and people‑related challenges
- Strong IT and digital systems skills
- A genuine commitment to person‑centred care and continuous improvement
Qualifications & Experience
Essential:
- RMA / NVQ Level 4 / ILM Level 5 qualification
- Extensive leadership experience within Adult Social Care
- Experience overseeing quality and operational performance across multiple services
- Strong understanding of safeguarding, compliance, and governance frameworks
- Full UK driving licence and/or ability to travel
Operations Manager – Residential Care in London employer: Jewish Care
As an Operations Manager in our Residential Care homes, you will join a compassionate and dedicated team that prioritises the well-being of residents within a vibrant Jewish community. Our organisation fosters a culture of continuous improvement and professional development, offering you the opportunity to lead with purpose while ensuring high standards of care and operational excellence. With a commitment to person-centred care and a supportive environment, we provide a rewarding workplace where your leadership can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Residential Care in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about compassion and community, think of examples from your past that showcase your leadership and person-centred approach. We want to see how you embody those values!
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your values. Check out our website for opportunities that resonate with your passion for quality care and operational excellence. Tailor your approach to show why you’re the perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate your commitment to delivering outstanding care and operational performance.
We think you need these skills to ace Operations Manager – Residential Care in London
Some tips for your application 🫡
Show Your Passion for Care:When writing your application, let your passion for person-centred care shine through. We want to see how your values align with our mission of providing compassionate support and a vibrant community for residents.
Highlight Your Leadership Experience:Make sure to showcase your leadership skills and experience in managing teams. We’re looking for someone who can inspire and support others, so share specific examples of how you've successfully led teams in the past.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jewish Care
✨Know the Service Inside Out
Before your interview, take some time to really understand the ethos of the care homes. Familiarise yourself with their values around community, dignity, and connection. This will help you demonstrate how your leadership style aligns with their mission during the interview.
✨Showcase Your Leadership Experience
Be ready to discuss specific examples from your past roles where you've successfully led teams in a care setting. Highlight your experience in coaching and supporting managers, as well as how you've driven quality improvements and operational efficiencies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and emotional intelligence. Think of scenarios where you've handled complex situations or conflicts, and be prepared to explain your thought process and the outcomes.
✨Demonstrate Your Commitment to Continuous Improvement
Talk about any initiatives you've championed that focus on innovation and best practices in care. Show how you've supported digital adoption and learning initiatives, as this aligns with the role's emphasis on operational effectiveness and quality assurance.
