At a Glance
- Tasks: Lead and support nursing services, ensuring high-quality, person-centred care.
- Company: Welcoming Jewish community focused on dignity and connection.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous improvement and innovation.
- Why this job: Make a real difference in residents' lives while leading compassionate teams.
- Qualifications: Registered Nurse qualification and experience in adult social care.
The predicted salary is between 46000 - 52000 £ per year.
About the Service
Our care and nursing homes are real homes — welcoming Jewish communities built on belonging, dignity, and connection. They are vibrant environments filled with meaningful activities, entertainment, companionship, and compassionate support. Residents benefit from synagogue services, kosher or kosher-style meals, and celebrations of Shabbat and Jewish festivals throughout the year. Alongside our residential care homes, our Retirement Living communities offer tenants the opportunity to remain independent within a warm, supportive Jewish environment, with reassurance that 24-hour support is available whenever needed.
About the Role
We are seeking an experienced and compassionate Operations Manager – Nursing Services to provide operational leadership and support across our Nursing Homes. Working closely with Registered Managers, clinical leads, and multidisciplinary teams, you will support excellence in clinical practice, operational performance, regulatory compliance, and staff development. You will help ensure that robust governance and quality processes are embedded across services while supporting teams to deliver safe, person-centred care. This role is operationally focused and works closely alongside senior leadership to ensure agreed clinical and organisational processes are consistently implemented across all nursing services.
Key Responsibilities
- Leadership & Line Management
- Provide leadership, coaching, and support to Registered Managers and senior teams
- Set and monitor objectives relating to quality, occupancy, staffing, budgets, and operational performance
- Conduct regular 1:1s, coaching sessions, and performance reviews
- Support managers to deliver high-quality, person-centred care and operational excellence
- Clinical Oversight
- Provide day-to-day clinical and operational oversight across nursing services
- Support teams with medication management, infection prevention and control, risk assessment, end-of-life care, and nursing documentation
- Monitor clinical quality indicators and ensure improvement actions are completed
- Quality & Governance
- Work collaboratively with the Quality Assurance & Impact Team and wider departments to support effective governance processes
- Ensure audits, complaints, incidents, feedback, and action plans contribute to continuous improvement
- Promote regulatory readiness and support homes during inspections and contract monitoring
- Work closely with the CQC and Compliance Lead and fellow Operations Managers to embed best practice
- Working closely with CQC and Quality Assurance Lead to review feedback and set improvement plans
- Operational Management
- Provide practical day-to-day operational support to Registered Managers
- Assist with staffing coordination, rota oversight, documentation, and routine communications
- Provide short-term management cover when required
- Support homes to achieve occupancy and financial performance targets
- Help remove operational barriers and support service efficiencies and improvements
- Undertake full range of people management
- Resident & Stakeholder Experience
- Promote excellent customer service and positive engagement with residents, families, staff, volunteers, and external professionals
- Support managers in resolving complex or sensitive issues effectively and compassionately
- Act as a visible, approachable, and supportive leader across multiple sites
- Market and promote opportunities for potential new residents to access Jewish Care services
- Continuous Improvement
- Lead and support cross-home initiatives focused on admissions, wellbeing, hospitality, activities, and quality improvement
- Encourage innovation, learning, and the adoption of new technologies and best practice
- Support sustainable improvements through strong manager engagement and ownership
About You
You will be a compassionate and experienced leader with strong operational and clinical understanding within Adult Social Care and nursing environments. You will bring excellent people skills, sound judgement, and a proactive approach to supporting teams and driving continuous improvement. You will also have:
- Registered Nurse qualification
Operations Manager – Nursing Services in London employer: Jewish Care
As an Operations Manager in our nursing services, you will join a dedicated team within a vibrant Jewish community that prioritises belonging and dignity. Our organisation fosters a supportive work culture, offering continuous professional development and opportunities for leadership growth, all while ensuring that our residents receive compassionate, person-centred care. With a focus on quality improvement and operational excellence, you will play a vital role in enhancing the lives of our residents and their families in a warm, welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Nursing Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the nursing and care sectors. Attend industry events or local meet-ups to chat with people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about compassion and community, think about how your experiences align with their mission. Be ready to share specific examples that showcase your leadership and operational skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website for the best chance at landing that Operations Manager role! We’re always on the lookout for passionate individuals who can contribute to our vibrant communities. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Operations Manager – Nursing Services in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for nursing services shine through. We want to see how much you care about providing person-centred care and supporting residents in a vibrant community.
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your leadership experience, clinical oversight, and any relevant achievements that demonstrate your ability to drive operational excellence.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your experiences and skills, making it easy for us to see why you’re the perfect fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our caring community.
How to prepare for a job interview at Jewish Care
✨Know the Service Inside Out
Before your interview, take some time to really understand the ethos of the care and nursing homes. Familiarise yourself with their commitment to community, dignity, and person-centred care. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you’ve successfully managed teams in the past. Think of specific examples where you’ve provided support, coaching, or resolved conflicts. This is crucial for demonstrating that you can lead Registered Managers and senior teams effectively.
✨Understand Clinical Oversight
Brush up on key clinical practices relevant to nursing services, such as medication management and infection control. Be ready to discuss how you would monitor clinical quality indicators and implement improvement actions. This shows you’re not just operationally focused but also committed to high-quality care.
✨Emphasise Continuous Improvement
Prepare to talk about your experience with quality governance and continuous improvement initiatives. Share examples of how you’ve led cross-home projects or encouraged innovation within teams. This will highlight your proactive approach and alignment with the organisation's goals.
