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- Tasks: Lead a high-performing IT team to deliver innovative technology solutions.
- Company: Join Jewish Care, a community-focused organisation transforming digital technology in care.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing lives through technology in a supportive environment.
- Qualifications: 8+ years in IT operations, strong leadership, and project management skills required.
- Other info: Be part of a passionate team dedicated to continuous improvement and community support.
The predicted salary is between 48000 - 72000 ÂŁ per year.
As Head of IT Delivery, you will lead and develop a high‑performing IT team focused on excellence in service, innovation, and collaboration. You will oversee IT Support, Infrastructure, and BAU IT Services – ensuring the smooth running of systems, proactive problem‑solving, and delivery of technology projects that align with Jewish Care’s strategic goals. You will be a visible leader across the organisation, putting the end user at the heart of decision‑making, and ensuring IT is recognised as a trusted, customer‑focused partner.
Responsibilities
- Lead the IT Operations team, fostering a culture of customer focus, accountability, and excellence.
- Oversee BAU IT services, infrastructure, and helpdesk operations to ensure business continuity and service quality.
- Manage IT projects from inception to delivery, ensuring alignment with governance and budgetary requirements.
- Oversee and mentor the IT Helpdesk Manager and Infrastructure Manager.
- Work collaboratively with the IT Security & Risk Manager to uphold strong cyber security and resilience standards.
- Manage IT vendors, contracts, and supplier relationships.
- Contribute to IT strategy development and ensure alignment with organisational goals.
- Create and maintain IT policies, ensuring compliance with relevant legislation and internal standards.
- Manage IT budgets effectively, driving value for money.
- Communicate IT initiatives clearly and effectively to technical and non‑technical stakeholders alike.
Qualifications
- Proven experience (8+ years) leading IT operations in a complex organisation, ideally within care, charity, or not‑for‑profit sectors.
- Experience delivering IT services and infrastructure using Microsoft Azure and M365.
- Strong understanding of cybersecurity best practice, ITIL, and service management principles.
- Demonstrated success in leading teams, motivating others, and managing technical projects from start to finish.
- Excellent relationship‑building, influencing, and communication skills.
- A strategic mindset with the ability to balance operational detail and long‑term vision.
Additional Requirements
- ITIL certification (essential)
- Degree in a STEM or related field (desirable)
- Technical certifications (e.g. MS Azure Admin, CompTIA Network+, CISSP) – desirable
At Jewish Care, we’re on an exciting journey to transform the way we use digital technology – helping our staff work more efficiently, improving quality, and enhancing the lives of the people we support across our services. We are now seeking a Head of IT Delivery to lead our IT Operations function and play a pivotal role in driving this transformation. Reporting into the Head of Digital Transformation & IT, this is a senior leadership role with strategic influence and operational responsibility across all areas of IT delivery. At Jewish Care, we’re more than a care organisation – we’re a community. You’ll be joining a team that’s passionate about making a positive difference every day, supported by a culture of respect, inclusion, and continuous improvement.
Head of IT Delivery in City of London employer: Jewish Care
Contact Detail:
Jewish Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Delivery in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Head of IT Delivery role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past IT projects and successes. When you can demonstrate your experience in leading teams and managing projects, you'll stand out as a strong candidate.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or mentors. Focus on articulating how your strategic mindset and customer-focused approach align with Jewish Care’s goals.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're genuinely interested in joining our community and making a difference in the lives of those we support.
We think you need these skills to ace Head of IT Delivery in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in leading IT operations and managing teams, especially in care or not-for-profit sectors. We want to see how your skills align with our mission at Jewish Care!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for IT delivery and how you can contribute to our community. Don’t forget to mention your strategic mindset and experience with Microsoft Azure and M365.
Showcase Your Leadership Skills: As a Head of IT Delivery, we’re looking for someone who can lead and inspire. In your application, share examples of how you've motivated teams and managed projects from start to finish. We love seeing real-life success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about our culture and values while you’re there!
How to prepare for a job interview at Jewish Care
✨Know Your Stuff
Make sure you brush up on your knowledge of IT operations, especially in the context of care and charity sectors. Familiarise yourself with Microsoft Azure, M365, and cybersecurity best practices. Being able to discuss these topics confidently will show that you're not just a leader but also technically savvy.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past, particularly in high-pressure situations. Think about times when you fostered a culture of customer focus and accountability. This role is all about leading a high-performing team, so demonstrating your leadership style will be key.
✨Communicate Clearly
Practice explaining complex IT concepts in simple terms. You'll need to communicate effectively with both technical and non-technical stakeholders. Consider preparing a few scenarios where you've successfully bridged the gap between tech and non-tech teams.
✨Align with Their Vision
Research Jewish Care’s mission and values, and think about how your experience aligns with their goals. Be ready to discuss how you can contribute to their digital transformation journey and enhance the lives of the people they support. Showing that you understand and resonate with their vision will set you apart.