At a Glance
- Tasks: Lead and support care homes, ensuring outstanding person-centred care and operational excellence.
- Company: Join Jewish Care, a compassionate organisation dedicated to enhancing the lives of older people.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Dynamic role with travel across multiple sites and a commitment to continuous improvement.
- Why this job: Make a meaningful impact in vibrant communities while leading high-quality care services.
- Qualifications: Experience in Adult Social Care leadership and strong operational oversight skills.
The predicted salary is between 45000 - 55000 £ per year.
About the Service
Our care homes are real homes welcoming Jewish communities built on belonging, dignity, and connection. They are vibrant environments filled with meaningful activities, entertainment, companionship, and compassionate support. Residents benefit from synagogue services, kosher or kosher-style meals, and celebrations of Shabbat and Jewish festivals throughout the year. Alongside our residential care homes, our Retirement Living communities offer tenants the opportunity to remain independent within a warm, supportive Jewish environment, with reassurance that 24-hour support is available whenever needed.
About the Role
We are seeking an experienced and compassionate Operations Manager Residential Care to provide leadership, support, and operational oversight across our Residential and Mental Health Care homes. Reporting into senior leadership, you will line manage and support Registered Managers and Senior Managers, ensuring services consistently deliver outstanding, person-centred care alongside strong operational performance and regulatory compliance. This is a highly visible leadership role requiring a proactive and collaborative approach. You will work closely with multidisciplinary teams and internal departments to support quality improvement, operational effectiveness, staff development, and an exceptional resident and family experience.
Key Responsibilities
- Leadership & Line Management
- Provide leadership, coaching, and support to Registered Managers and Senior Managers
- Set and monitor clear objectives relating to quality, occupancy, staffing, budgets, and performance
- Conduct regular 1:1s, performance reviews, and development support
- Promote a culture of accountability, compassion, and continuous improvement
- Quality & Governance
- Ensure effective governance and quality assurance systems are embedded across all homes
- Monitor audits, action plans, incident management, complaints, and risk registers
- Identify areas for improvement, escalate risks appropriately, and support sustainable solutions
- Ensure services remain inspection-ready and compliant with all regulatory requirements
- Operational Management
- Support homes in achieving occupancy and financial targets
- Remove operational barriers and work collaboratively with central support teams
- Drive service improvements and operational efficiencies
- Lead and support cross-home improvement initiatives and change programmes
- Resident & Stakeholder Experience
- Promote excellent customer service and positive relationships with residents, families, staff, volunteers, and external professionals
- Support managers in handling complex or sensitive situations effectively
- Act as a visible, approachable, and supportive leader across multiple sites
- Continuous Improvement
- Champion innovation and best practice across services
- Support digital adoption, operational improvements, and learning initiatives
- Encourage high standards of care, wellbeing, hospitality, and resident engagement
About You
You will be an experienced senior leader within Adult Social Care with strong operational oversight experience across multiple services or sites. You will combine compassion and emotional intelligence with excellent organisational and problem-solving skills. You will also have:
- Demonstrable senior management experience within Adult Social Care
- Experience working across multiple care settings or regions
- Strong knowledge of CQC regulations, safeguarding, governance, and quality assurance
- Experience supporting and developing managers and multidisciplinary teams
- Excellent communication and relationship-building skills
- Confidence managing complex operational and people-related challenges
- Strong IT and digital systems skills
- A genuine commitment to person-centred care and continuous improvement
Qualifications & Experience
Essential:
- RMA / NVQ Level 4 / ILM Level 5 qualification
- Extensive leadership experience within Adult Social Care
- Experience overseeing quality and operational performance across multiple services
- Strong understanding of safeguarding, compliance, and governance frameworks
- Full UK driving licence and/or ability to travel regularly across multiple sites
Desirable:
- Qualification or training in dementia care, mental health, or older peoples services
- Experience supporting digital transformation or technology adoption projects
Additional Information
- 36.25 hours per week over 5 days
- Multi-site role requiring regular travel and visible on-site presence
- Participation in the on-call rota required
- Occasional evening and weekend visits may be required
Why Join Jewish Care?
At Jewish Care, you'll be part of an organisation driven by compassion, inclusiveness, innovation, integrity, and excellence. You'll have the opportunity to make a meaningful difference to the lives of older people while leading and supporting high-quality care services across our communities.
Operations Manager Residential Care - Barnet employer: Jewish Care
Jewish Care is an exceptional employer that fosters a compassionate and inclusive work culture, where you can make a meaningful impact on the lives of older people within vibrant Jewish communities. With a strong commitment to employee development, you will have access to continuous improvement opportunities and support in your leadership role, all while working in a supportive environment that values dignity and connection. Join us in Barnet, where your expertise will help shape outstanding care services and enhance the resident experience.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager Residential Care - Barnet
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their values, mission, and the specific challenges they face in residential care. We want you to show them that you’re not just another candidate, but someone who genuinely cares about making a difference in their community.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and improved care services. We believe that showcasing your experience in a relatable way can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission at Jewish Care. Let’s get you that interview!
We think you need these skills to ace Operations Manager Residential Care - Barnet
Some tips for your application 🫡
Show Your Passion for Care:When writing your application, let your passion for person-centred care shine through. We want to see how your values align with our mission of providing compassionate support and a vibrant community for residents.
Highlight Relevant Experience:Make sure to showcase your experience in adult social care, especially in leadership roles. We’re looking for someone who can demonstrate their operational oversight skills and how they’ve successfully managed teams in the past.
Be Specific About Achievements:Use specific examples to illustrate your achievements in previous roles. Whether it’s improving occupancy rates or enhancing quality assurance processes, we want to know how you’ve made a tangible impact in your past positions.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead in our residential care homes.
How to prepare for a job interview at Jewish Care
✨Know the Service Inside Out
Before your interview, take some time to really understand the ethos of the care homes. Familiarise yourself with their commitment to community, dignity, and person-centred care. This will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
As an Operations Manager, your leadership approach is crucial. Be prepared to discuss your experience in coaching and supporting managers. Share specific examples of how you've fostered a culture of accountability and continuous improvement in previous roles.
✨Demonstrate Your Problem-Solving Skills
Expect questions about handling complex operational challenges. Think of scenarios where you've successfully navigated difficulties, whether related to staffing, compliance, or resident care. Highlight your ability to collaborate with multidisciplinary teams to find effective solutions.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's goals, challenges, and how they measure success in resident care. This not only shows your interest but also helps you gauge if the role aligns with your values and career aspirations.
