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For Companies At a Glance
- Tasks: Lead the shop floor, drive sales, and ensure exceptional customer service.
- Company: Join Jewells, a fast-growing brand passionate about customer experiences.
- Benefits: Competitive pay, commission, jewellery allowance, and team discounts.
- Why this job: Step up in your retail career with clear progression to management roles.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: Receive fully paid piercing training and work in an exciting environment.
The predicted salary is between 30000 - 42000 £ per year.
At Jewells, we’re passionate about creating exceptional customer experiences. As a Customer Experience Lead, you’ll play a key role in leading the shop floor, driving sales performance, and ensuring every customer receives the highest level of service. This is the perfect opportunity for someone ready to take the next step in retail and develop towards future management roles.
What You’ll Be Doing
- Lead the experience – Set the standard for exceptional customer service and support the team on the shop floor
- Drive sales performance – Take ownership of store performance when running shifts and help achieve targets
- Run the store – Open and close the store, handle cash processes, and support daily operations
- Deliver piercing services – Provide safe, professional piercing services once fully trained
- Maintain standards – Ensure the store and piercing studio meet Jewells’ high standards at all times
Piercing Training & Requirement
Piercing services form a core part of this role for employees contracted to work more than 5 hours per week. You will receive fully paid training and accreditation. Once trained, piercing services form part of your role responsibilities.
What We’re Looking For
- Retail experience, ideally in a fast‑paced environment
- A confident, customer‑focused leader
- Strong sales and customer experience skills
- Responsible, reliable, and professional
- Ready to take ownership and support store performance
Why You’ll Love Working With Us
- Competitive pay + commission
- Fully paid piercing training and accreditation
- Jewellery allowance and team discounts
- Clear progression to Assistant Manager and beyond
- A fast‑growing, exciting brand environment
Customer Experience Lead in Southampton employer: Jewells
Contact Detail:
Jewells Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Lead in Southampton
✨Tip Number 1
Get to know the company! Before your interview, dive into Jewells' values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in creating exceptional customer experiences.
✨Tip Number 2
Practice your pitch! Be ready to share specific examples of how you've led teams or improved customer experiences in the past. We want to hear about your successes and how you can bring that energy to Jewells.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look sharp and professional. It shows that you take the opportunity seriously and are ready to represent Jewells on the shop floor.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Experience Lead position.
We think you need these skills to ace Customer Experience Lead in Southampton
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for creating exceptional customer experiences shine through. We want to see how you can lead the shop floor and inspire your team to deliver top-notch service.
Highlight Relevant Retail Experience: Make sure to showcase any retail experience you have, especially in fast-paced environments. We’re looking for someone who’s confident and ready to take ownership of store performance, so don’t hold back on those achievements!
Be Professional and Reliable: In your application, emphasise your responsibility and reliability. We value professionalism, and it’s important that you convey how you can maintain our high standards while running the store and supporting daily operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team at Jewells!
How to prepare for a job interview at Jewells
✨Know the Brand Inside Out
Before your interview, make sure you research Jewells thoroughly. Understand their values, customer service philosophy, and what sets them apart in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Experience Lead, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully motivated others or improved customer service. Be ready to discuss how you would set the standard for exceptional service on the shop floor.
✨Prepare for Sales Performance Questions
Expect questions about driving sales and achieving targets. Think of specific instances where you've contributed to sales growth in previous roles. Use metrics if possible, as numbers can really impress interviewers and show your impact on store performance.
✨Be Ready for Practical Scenarios
Since this role involves running the store and handling cash processes, be prepared for situational questions. They might ask how you'd handle a busy shift or resolve a customer complaint. Practising these scenarios can help you respond confidently and demonstrate your problem-solving skills.