Retail Operations Administrator

Who Are Jewells? We’re redefining casual luxury in the jewellery world, blending modern, trend-driven design with premium craftsmanship. Headquartered in London, we cater to the style-conscious consumer who values timeless style and sustainability. As a fast-growing global brand launched in early 2025, we’re on an exciting journey of expansion. Join Jewells at one of the most exciting moments in our journey.

We're looking for an organised, proactive and detail-focused Retail Operations Administrator to join our team at our Oxford Street Head Office. This is a pivotal role supporting our stores and helping create the structure, communication and processes that allow our teams to focus on what matters most – delivering exceptional customer experiences.

We're looking for someone who:

• Loves organisation and building structure
• Is a confident communicator
• Has strong Excel and Canva skills
• Enjoys juggling multiple priorities in a fast-paced environment
• Takes pride in making life easier for others

If you're someone who loves bringing order to chaos and wants to be part of an ambitious business with exciting growth plans, we'd love to hear from you.

Duties

• Operational Support — Provide day‑to‑day administrative support to the Retail Operations team, ensuring stores receive timely information, guidance, and resources.
• Store Communication — Act as a key point of contact for store teams, issuing clear communications, updates, and weekly briefs to ensure consistent execution across all locations.
• Data & Reporting — Collate sales, KPI, stock, and compliance data; prepare weekly and monthly reports; and highlight trends or issues requiring follow‑up.
• Process & Policy Administration — Maintain and update operational documents, SOPs, and store manuals, ensuring all materials are accurate, accessible, and aligned with brand standards.
• Store Maintenance Coordination — Coordinate resolution of in‑store maintenance issues, tracking live jobs and work closely with external company to ensure issues resolved quickly.
• Stock & Inventory Coordination — Support stock movement processes, including transfers, RTVs, repairs, and replenishment, ensuring accurate documentation and timely resolution of queries.
• Systems Support — Assist with POS, CRM, and back‑office system updates, troubleshooting store issues and escalating technical problems when needed.
• Compliance & Audit Support — Help coordinate store audits, track completion of mandatory checks, and follow up on outstanding actions.
• Project Administration — Support the rollout of new initiatives, campaigns, and operational changes, ensuring stores receive the right information and materials.
• Supplier & Vendor Liaison — Coordinate with external partners (e.g., maintenance, security, packaging suppliers) to resolve store issues and manage service requests.
• General Administration — Manage filing, scheduling, document control, and other administrative tasks to keep the Retail Operations function running smoothly.

About You

• Organised & Detail‑Focused — You thrive in a structured environment, manage multiple tasks confidently, and maintain high accuracy in all administrative work.
• Retail‑Savvy — You have experience in retail operations or store support, ideally within fashion, accessories, or jewellery, and understand how stores function day to day.
• Strong Communicator — You write clearly, communicate confidently with store teams, and can translate operational information into simple, actionable guidance.
• Tech‑Confident — You’re comfortable using Excel, Canva, Power Point, POS/CRM systems, and digital communication tools, and you pick up new systems quickly.
• Analytical Thinker — You enjoy working with data, spotting patterns, and presenting information in a clear, structured way.
• Calm Under Pressure — You handle fast‑paced environments well, prioritise effectively, and stay composed when multiple stores need support at once.
• Team‑Oriented — You work collaboratively with Operations, HR, VM, Buying, and other departments to support smooth retail execution.
• Customer‑Experience Minded — You understand that great store operations ultimately support great customer service.
• Proactive Problem‑Solver — You take initiative, anticipate issues before they escalate, and bring solutions rather than problems.

Why Us?

• Be part of a rapidly expanding global brand redefining luxury jewellery.
• Collaborate with a dynamic team of passionate individuals.
• Shape the future of a brand committed to sustainability, craftsmanship, and style.
• Enjoy a competitive salary and opportunities for professional growth.

At Jewells, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences, and perspectives.