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For Companies At a Glance
- Tasks: Lead the shop floor, drive sales, and ensure exceptional customer service.
- Company: Jewells, a fast-growing brand passionate about customer experiences.
- Benefits: Competitive pay, commission, jewellery allowance, and team discounts.
- Other info: Receive fully paid piercing training and work in an exciting environment.
- Why this job: Step up in your retail career with clear progression opportunities.
- Qualifications: Retail experience and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Jewells, we’re passionate about creating exceptional customer experiences. As a Customer Experience Lead, you’ll play a key role in leading the shop floor, driving sales performance, and ensuring every customer receives the highest level of service. This is the perfect opportunity for someone ready to take the next step in retail and develop towards future management roles.
What You’ll Be Doing
- Lead the experience – Set the standard for exceptional customer service and support the team on the shop floor
- Drive sales performance – Take ownership of store performance when running shifts and help achieve targets
- Run the store – Open and close the store, handle cash processes, and support daily operations
- Deliver piercing services – Provide safe, professional piercing services once fully trained
- Maintain standards – Ensure the store and piercing studio meet Jewells’ high standards at all times
Piercing Training & Requirement
Piercing services form a core part of this role for employees contracted to work more than 5 hours per week. You will receive fully paid training and accreditation. Once trained, piercing services form part of your role responsibilities.
What We’re Looking For
- Retail experience, ideally in a fast‑paced environment
- A confident, customer‑focused leader
- Strong sales and customer experience skills
- Responsible, reliable, and professional
- Ready to take ownership and support store performance
Why You’ll Love Working With Us
- Competitive pay + commission
- Fully paid piercing training and accreditation
- Jewellery allowance and team discounts
- Clear progression to Assistant Manager and beyond
- A fast‑growing, exciting brand environment
Customer Experience Lead - Full time in Newcastle upon Tyne employer: Jewells
Contact Detail:
Jewells Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Lead - Full time in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jewells. Understand their values and what makes them tick. This way, you can show how your experience aligns with their mission to create exceptional customer experiences.
✨Tip Number 2
Practice your pitch! When you get the chance to meet the team, be ready to talk about your retail experience and how you’ve led teams in the past. We want to hear about your successes and how you can drive sales performance at Jewells.
✨Tip Number 3
Show off your customer service skills! During your interactions, highlight specific examples where you’ve gone above and beyond for customers. This will demonstrate that you’re the confident, customer-focused leader we’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show that you’re genuinely interested in joining the Jewells team.
We think you need these skills to ace Customer Experience Lead - Full time in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for creating exceptional customer experiences shine through. We want to see how you can lead and inspire others on the shop floor!
Highlight Relevant Retail Experience: Make sure to showcase any retail experience you have, especially in fast-paced environments. We’re looking for someone who can confidently drive sales performance and support the team effectively.
Be Professional and Reliable: In your application, emphasise your responsibility and reliability. We value professionalism, so make it clear that you’re ready to take ownership of store performance and daily operations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Jewells
✨Know Your Customer Experience
Before the interview, brush up on what exceptional customer service means to you. Think about specific examples from your past retail experience where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction and can lead by example.
✨Showcase Your Leadership Skills
As a Customer Experience Lead, you'll need to demonstrate your ability to lead a team. Prepare to discuss times when you've successfully motivated others or resolved conflicts on the shop floor. Highlighting these experiences will help the interviewers see you as a confident leader.
✨Understand Sales Performance Metrics
Familiarise yourself with common sales performance metrics and how they impact store success. Be ready to discuss how you've contributed to achieving sales targets in previous roles. This knowledge will show that you're not just focused on customer service but also on driving sales.
✨Prepare for Piercing Services Questions
Since piercing services are a core part of this role, be prepared to discuss your comfort level with providing such services. If you have any relevant experience, share it! If not, express your eagerness to learn during the training. This shows your commitment to the role and willingness to develop new skills.