At a Glance
- Tasks: Create memorable experiences for customers and help them find their perfect jewellery.
- Company: Join Jewells, where jewellery is a fun way to express yourself.
- Benefits: Competitive pay, commission, training, discounts, and career growth.
- Other info: Enjoy a supportive and energetic work environment with training provided.
- Why this job: Be part of a vibrant team that celebrates style and confidence.
- Qualifications: Positive attitude, strong communication skills, and a passion for jewellery.
The predicted salary is between 10 - 12 € per hour.
Join the Team That Makes Jewellery Fun. At Jewells, jewellery is more than an accessory — it’s a way to express yourself, build your style, and celebrate everyday moments. We’re looking for Customer Experience Advisors to join our team and help create exceptional, confidence-building experiences for every customer who walks through our doors. If you love working with people, enjoy a fast-paced retail environment, and want to be part of a brand where energy, style, and experience come first — we’d love to meet you.
What You’ll Be Doing
- Create exceptional experiences – Welcome customers, build connections, and make every visit memorable
- Style & advise – Help customers discover jewellery they love and build stacks that reflect their personal style
- Pierce with care – Deliver safe, professional piercing services once fully trained (training provided)
- Drive performance – Support store sales targets and contribute to team success
- Maintain standards – Keep the store and piercing studio clean, safe, and visually inspiring
Piercing Training & Requirement
Piercing services form a core part of this role for employees contracted to work more than 5 hours per week. Where applicable, you’ll receive fully paid training and accreditation to become a certified Jewells piercer. Once trained, piercing services form part of your role responsibilities.
What We’re Looking For
- A positive, confident person who enjoys working with customers
- Passion for jewellery, fashion, and styling
- Strong communication and people skills
- A team player with a proactive attitude
- Retail or customer-facing experience is a bonus, but not essential
Why You’ll Love Working With Us
- Competitive hourly pay plus commission
- Fully paid piercing training and accreditation
- Jewellery allowance and team discounts
- Career progression opportunities
- A supportive, fun, and energetic team environment
Customer Experience Advisor - 20 hours in Newcastle upon Tyne employer: Jewells
At Jewells, we pride ourselves on creating a vibrant and supportive work environment where our Customer Experience Advisors can thrive. With competitive pay, fully paid piercing training, and a generous jewellery allowance, we empower our team to grow both personally and professionally while delivering exceptional experiences to our customers. Join us in a fun, energetic atmosphere that celebrates individuality and style, making every day at Jewells a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - 20 hours in Newcastle upon Tyne
✨Tip Number 1
Get to know the brand! Before your interview, dive into Jewells' vibe and values. Show us you understand what makes jewellery special and how it connects with customers. This will help you stand out as someone who truly gets our mission.
✨Tip Number 2
Practice your people skills! Since this role is all about creating memorable experiences, think of examples where you've made a positive impact on someone's day. We want to see your passion for connecting with customers shine through!
✨Tip Number 3
Be ready to showcase your style! Bring along some ideas on how you'd help customers build their jewellery stacks. Whether it's layering necklaces or choosing the perfect earrings, we want to see your creativity in action.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're keen to be part of our team. Don’t forget to follow up after applying; a little enthusiasm goes a long way!
We think you need these skills to ace Customer Experience Advisor - 20 hours in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Jewellery:When you're writing your application, let your love for jewellery shine through! Share why you’re excited about the role and how you connect with the brand's vibe. We want to see your personality and enthusiasm for helping customers express themselves through jewellery.
Highlight Your People Skills:As a Customer Experience Advisor, you'll be all about making connections. In your application, mention any experiences where you've worked with people, whether in retail or other settings. We’re looking for that positive, confident attitude that makes every customer feel special!
Keep It Clear and Concise:While we love a good story, make sure your application is easy to read. Use clear language and keep your points concise. This shows us that you can communicate effectively, which is super important in our fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Jewells!
How to prepare for a job interview at Jewells
✨Show Your Passion for Jewellery
Make sure to express your love for jewellery and fashion during the interview. Share personal stories about how you style your own accessories or memorable experiences you've had with jewellery. This will show that you genuinely connect with the brand's ethos.
✨Demonstrate Your People Skills
Since this role is all about creating exceptional customer experiences, be ready to showcase your communication skills. Prepare examples of how you've successfully interacted with customers in the past, whether in retail or other settings, to highlight your ability to build connections.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think about scenarios where you made a customer's day better or resolved a conflict. Practising these responses will help you feel more confident and articulate during the interview.
✨Emphasise Teamwork and Proactivity
Jewells values team players, so be sure to discuss your experience working in teams. Highlight instances where you took the initiative to support your colleagues or contribute to team goals. This will demonstrate that you're not just a great individual contributor but also a valuable team member.
