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For Companies At a Glance
- Tasks: Lead our e-commerce platform, enhancing user experience and driving sales.
- Company: Jewells is a fast-growing luxury jewellery brand based in London, focused on sustainability.
- Benefits: Enjoy a competitive salary, professional growth opportunities, and a dynamic team environment.
- Why this job: Join us to shape the digital future of luxury jewellery and make an impact.
- Qualifications: 5+ years in e-commerce management, preferably in luxury or fashion, with strong UX/UI knowledge.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
London – Full-Time / Onsite
Who Are Jewells?
We’re redefining casual luxury in the jewellery world, blending modern, trend-driven design with premium craftsmanship. Headquartered in London, we cater to the style-conscious consumer who values timeless style and sustainability. As a fast-growing global brand due to launch in early 2025, we’re on an exciting journey of expansion and are looking for a Head of E-Commerce to join our team.
If you’re passionate about delivering exceptional online experiences, driving growth, and thriving in a fast-paced, innovative environment, we’d love to hear from you. This is your chance to play a pivotal role in shaping the digital future of a global jewellery brand.
What you’ll do:
We’re seeking a hands-on Head of E-Commerce to own and elevate our e-commerce platform, driving user experience, conversion, and profitability. You’ll take charge of the online customer journey, ensuring it reflects the luxury, elegance, and sophistication of our brand.
Website Management
- Manage and merchandise the website, aligning product displays with stock availability and performance.
- Monitor trends and analyse sales data to identify opportunities for optimisation and revenue growth.
- Use Google Analytics and Shopify to track site performance and customer behaviour.
- Plan promotional activities and execute them with cross-functional teams.
- Own the website roadmap, focusing on conversion rate optimisation (CRO).
Digital Marketing
- Collaborate with the content and creative teams to execute impactful campaigns.
- Optimise third-party product feeds for platforms like Google Shopping.
- Work alongside the digital marketing team to manage PPC and paid media strategies.
- Stay ahead of e-commerce trends and the competitive landscape.
E-Commerce Calendar Execution
- Plan and implement the e-commerce calendar, coordinating launches, promotions, and seasonal campaigns with the Brand & Marketing Director.
- Collaborate with marketing, creative, and product teams to deliver seamless executions.
- Track performance metrics and refine strategies based on campaign insights.
Creative Oversight and Brand TOV
- Lead all web creative to ensure it aligns with our tone of voice (TOV) and aspirational aesthetic.
- Maintain consistency in luxury storytelling across banners, images, and copy.
- Partner with design teams to create captivating digital assets that reflect our brand identity.
- Use A/B testing to optimise visuals and copy, making data-driven decisions to enhance engagement.
Front-End Customer Experience
- Own and elevate the customer’s front-end experience, ensuring an elegant and intuitive shopping journey.
- Collaborate with UX/UI teams to implement best-in-class design practices that enhance usability and reflect luxury standards.
- Drive personalisation strategies using data insights, tailoring content and recommendations for a bespoke customer experience.
- Ensure the website delivers exceptional functionality and design across mobile and desktop platforms.
What you’ll bring
- 5+ years of e-commerce management experience, preferably in luxury, jewellery, or fashion.
- A proven track record in improving front-end customer experiences and delivering successful e-commerce campaigns.
- Strong understanding of UX/UI principles and experience working with design and development teams.
- Creative flair with a deep appreciation for luxury aesthetics and an eye for detail.
- Proficiency with e-commerce platforms (Shopify) and analytics tools (Google Analytics).
- Exceptional project management skills and the ability to juggle multiple tasks in a fast-paced environment.
- Outstanding communication and collaboration abilities, with a passion for teamwork and innovation.
Why Us?
- Be part of a rapidly expanding global brand redefining luxury jewellery.
- Collaborate with a dynamic team of passionate individuals.
- Shape the future of a brand committed to sustainability, craftsmanship, and style.
- Enjoy a competitive salary and opportunities for professional growth.
At Jewells, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences, and perspectives.
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Head of Ecommerce employer: Jewells
Contact Detail:
Jewells Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ecommerce
✨Tip Number 1
Familiarize yourself with the luxury jewellery market and current e-commerce trends. Understanding what sets Jewells apart will help you articulate how your experience aligns with their vision during discussions.
✨Tip Number 2
Showcase your hands-on experience with e-commerce platforms like Shopify. Be prepared to discuss specific strategies you've implemented that improved user experience and conversion rates in previous roles.
✨Tip Number 3
Highlight your collaboration skills by preparing examples of successful cross-functional projects. Jewells values teamwork, so demonstrating your ability to work with marketing, creative, and product teams will be crucial.
✨Tip Number 4
Prepare to discuss your approach to data-driven decision-making. Being able to explain how you've used analytics tools like Google Analytics to optimize campaigns and enhance customer experiences will set you apart.
We think you need these skills to ace Head of Ecommerce
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Jewells' brand identity and values. Familiarize yourself with their approach to luxury and sustainability, as this will help you tailor your application to align with their vision.
Highlight Relevant Experience: In your CV and cover letter, emphasize your e-commerce management experience, particularly in luxury or fashion sectors. Provide specific examples of how you've improved customer experiences and driven successful campaigns.
Showcase Your Skills: Make sure to highlight your proficiency with e-commerce platforms like Shopify and analytics tools such as Google Analytics. Mention any relevant project management skills and your ability to work in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for the role and the brand. Discuss how you can contribute to Jewells' mission of redefining casual luxury and enhancing the online customer journey.
How to prepare for a job interview at Jewells
✨Show Your Passion for E-Commerce
Make sure to express your enthusiasm for e-commerce and how it aligns with the luxury market. Share specific examples of how you've driven growth and improved customer experiences in previous roles.
✨Demonstrate Your Analytical Skills
Be prepared to discuss how you use data analytics tools like Google Analytics to track performance and make informed decisions. Highlight any successful strategies you've implemented based on data insights.
✨Highlight Your Creative Vision
Discuss your approach to maintaining a brand's tone of voice and aesthetic in digital marketing. Bring examples of past campaigns where your creative input led to increased engagement or sales.
✨Prepare for Collaboration Scenarios
Since this role involves working closely with various teams, be ready to share experiences where you successfully collaborated with marketing, design, or product teams to execute campaigns or projects.
