At a Glance
- Tasks: Lead the shop floor, drive sales, and ensure exceptional customer service.
- Company: Jewells, a fast-growing brand passionate about customer experiences.
- Benefits: Competitive pay, commission, jewellery allowance, and team discounts.
- Other info: Receive fully paid piercing training and work in an exciting environment.
- Why this job: Take your retail career to the next level with clear progression opportunities.
- Qualifications: Retail experience, strong leadership, and customer-focused skills.
At Jewells, we’re passionate about creating exceptional customer experiences. As a Customer Experience Lead, you’ll play a key role in leading the shop floor, driving sales performance, and ensuring every customer receives the highest level of service. This is the perfect opportunity for someone ready to take the next step in retail and develop toward future management roles.
What You’ll Be Doing
- Lead the experience – Set the standard for exceptional customer service and support the team on the shop floor
- Drive sales performance – Take ownership of store performance when running shifts and help achieve targets
- Run the store – Open and close the store, handle cash processes, and support daily operations
- Deliver piercing services – Provide safe, professional piercing services once fully trained
- Maintain standards – Ensure the store and piercing studio meet Jewells’ high standards at all times
Piercing Training & Requirement
Piercing services form a core part of this role for employees contracted to work more than 5 hours per week. You will receive fully paid training and accreditation. Once trained, piercing services form part of your role responsibilities.
What We’re Looking For
- Retail experience, ideally in a fast‑paced environment
- A confident, customer‑focused leader
- Strong sales and customer experience skills
- Responsible, reliable, and professional
- Ready to take ownership and support store performance
Why You’ll Love Working With Us
- Competitive pay + commission
- Fully paid piercing training and accreditation
- Jewellery allowance and team discounts
- Clear progression to Assistant Manager and beyond
- A fast‑growing, exciting brand environment
Customer Experience Lead in Grays employer: Jewells
Jewells in Newcastle upon Tyne is an excellent employer that fosters a vibrant and supportive work culture, where your passion for jewellery can truly shine. With competitive pay, commission opportunities, fully paid training for piercing, and team discounts, employees are encouraged to grow and develop their careers in a dynamic retail environment. Join our energetic team and be part of creating exceptional experiences for our customers while enjoying meaningful employment.
