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For Companies At a Glance
- Tasks: Lead the shop floor, drive sales, and ensure exceptional customer service.
- Company: Jewells, a fast-growing brand passionate about customer experiences.
- Benefits: Competitive pay, commission, jewellery allowance, and team discounts.
- Other info: Receive fully paid piercing training and work in an exciting environment.
- Why this job: Step up in your retail career with clear progression opportunities.
- Qualifications: Retail experience and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Jewells, we’re passionate about creating exceptional customer experiences. As a Customer Experience Lead, you’ll play a key role in leading the shop floor, driving sales performance, and ensuring every customer receives the highest level of service. This is the perfect opportunity for someone ready to take the next step in retail and develop towards future management roles.
What You’ll Be Doing
- Lead the experience – Set the standard for exceptional customer service and support the team on the shop floor
- Drive sales performance – Take ownership of store performance when running shifts and help achieve targets
- Run the store – Open and close the store, handle cash processes, and support daily operations
- Deliver piercing services – Provide safe, professional piercing services once fully trained
- Maintain standards – Ensure the store and piercing studio meet Jewells’ high standards at all times
Piercing Training & Requirement
Piercing services form a core part of this role for employees contracted to work more than 5 hours per week. You will receive fully paid training and accreditation. Once trained, piercing services form part of your role responsibilities.
What We’re Looking For
- Retail experience, ideally in a fast‑paced environment
- A confident, customer‑focused leader
- Strong sales and customer experience skills
- Responsible, reliable, and professional
- Ready to take ownership and support store performance
Why You’ll Love Working With Us
- Competitive pay + commission
- Fully paid piercing training and accreditation
- Jewellery allowance and team discounts
- Clear progression to Assistant Manager and beyond
- A fast‑growing, exciting brand environment
Customer Experience Lead - Full time employer: Jewells
Contact Detail:
Jewells Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Lead - Full time
✨Tip Number 1
Get to know the company! Before your interview, dive into Jewells' values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with leading a team and driving sales performance.
✨Tip Number 3
Show off your personality! During the interview, let your passion for customer experience shine through. Share specific examples of how you've created exceptional experiences in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Customer Experience Lead - Full time
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for creating exceptional customer experiences. Share specific examples from your past roles that highlight your commitment to customer service and how you’ve made a difference.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Lead role. Use keywords from the job description, like 'sales performance' and 'team support', to show that you understand what we’re looking for.
Highlight Your Leadership Skills: As a potential leader on the shop floor, it’s important to showcase your leadership experience. Talk about times when you’ve led a team or taken ownership of a project, and how that contributed to success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Jewells!
How to prepare for a job interview at Jewells
✨Know Your Customer Experience
Before the interview, brush up on what exceptional customer service means to you. Think about specific examples from your past retail experience where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction and can lead by example.
✨Showcase Your Leadership Skills
As a Customer Experience Lead, you'll need to demonstrate your ability to lead a team. Prepare to discuss times when you've successfully managed a team or taken charge during busy periods. Highlight your approach to motivating others and driving sales performance.
✨Understand the Brand
Familiarise yourself with Jewells' values and what sets them apart in the retail space. Be ready to discuss how you can contribute to maintaining their high standards and enhancing the customer experience. Showing genuine interest in the brand will make you stand out.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face on the shop floor, such as handling difficult customers or managing cash processes. Prepare your responses to these situations, demonstrating your problem-solving skills and ability to maintain professionalism under pressure.