At a Glance
- Tasks: Create memorable experiences and help customers find their perfect jewellery.
- Company: Jewells, where jewellery meets self-expression and style.
- Benefits: Competitive pay, commission, training, discounts, and career growth.
- Other info: Enjoy a supportive and energetic work environment with training provided.
- Why this job: Join a fun team and make a real impact in customers' lives.
- Qualifications: Positive attitude, strong communication skills, and a passion for jewellery.
The predicted salary is between 10 - 12 £ per hour.
Join the Team That Makes Jewellery Fun. At Jewells, jewellery is more than an accessory — it’s a way to express yourself, build your style, and celebrate everyday moments. We’re looking for Customer Experience Advisors to join our team and help create exceptional, confidence‑building experiences for every customer who walks through our doors. If you love working with people, enjoy a fast‑paced retail environment, and want to be part of a brand where energy, style, and experience come first — we’d love to meet you.
What You’ll Be Doing
- Create exceptional experiences – Welcome customers, build connections, and make every visit memorable
- Style & advise – Help customers discover jewellery they love and build stacks that reflect their personal style
- Pierce with care – Deliver safe, professional piercing services once fully trained (training provided)
- Drive performance – Support store sales targets and contribute to team success
- Maintain standards – Keep the store and piercing studio clean, safe, and visually inspiring
Piercing Training & Requirement
Piercing services form a core part of this role for employees contracted to work more than 5 hours per week. Where applicable, you’ll receive fully paid training and accreditation to become a certified Jewells piercer. Once trained, piercing services form part of your role responsibilities.
What We’re Looking For
- A positive, confident person who enjoys working with customers
- Passion for jewellery, fashion, and styling
- Strong communication and people skills
- A team player with a proactive attitude
- Retail or customer‑facing experience is a bonus, but not essential
Why You’ll Love Working With Us
- Competitive hourly pay + commission
- Fully paid piercing training and accreditation
- Jewellery allowance and team discounts
- Career progression opportunities
- A supportive, fun, and energetic team environment
Customer Experience Advisor employer: Jewells
At Jewells, we pride ourselves on creating a vibrant and supportive work environment where our Customer Experience Advisors can thrive. With competitive pay, fully paid piercing training, and a generous jewellery allowance, we empower our team to grow both personally and professionally while delivering exceptional experiences to our customers. Join us in a fun, energetic atmosphere that celebrates individuality and style, making every day at Jewells a rewarding adventure.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jewells. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jewells before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jewells:Your cover letter is your chance to shine! Tell us why you want to work at Jewells specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jewells!
How to prepare for a job interview at Jewells
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
