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For Companies At a Glance
- Tasks: Provide top-notch customer support via phone and email, resolving queries with care.
- Company: Join Jewellery Quarter Bullion, a trusted leader in gold and silver investment.
- Benefits: Enjoy a competitive salary, bonus potential, 25 days holiday, and an onsite gym.
- Why this job: Make a real difference by helping customers navigate their investment journey.
- Qualifications: Strong communication skills and a passion for customer service are key.
- Other info: Be part of a supportive team in a growing business with clear development opportunities.
The predicted salary is between 26000 - 30000 £ per year.
Location: Birmingham, Office-based
Contract: Permanent, Full Time (37.5 hours per week)
Salary: £26,000 to £30,000 dependent on experience + bonus
- Bonus: Up to 30%
- Holiday: 25 days holiday plus 8 bank holidays (with option to buy up to 5 additional days)
- Onsite Gym
- Health and wellbeing programme
- Employee and store discount
About Jewellery Quarter Bullion
We’re passionate about gold and silver investment, making it simple for customers across the UK and Europe to buy, sell, and store bullion securely. With over £350m annual turnover, our brands, including BullionByPost.co.uk and Gold.co.uk, are trusted by thousands of investors. Our customer-facing teams play a vital role in delivering a reliable, accurate, and high-quality experience, ensuring customers feel supported at every stage of their journey.
Role Overview
We’re looking for a Customer Care Specialist to join our Customer Services team. This role is focused on providing high-quality customer support across phone and email, handling enquiries, processing orders, and resolving issues with care and accuracy. You’ll take ownership of customer queries from first contact through to resolution, working closely with internal teams to ensure a smooth and consistent customer experience. This is a fully office-based role, well suited to someone who enjoys helping customers, problem-solving, and working collaboratively in a structured, service-led environment.
Key Responsibilities
- Respond to customer enquiries via phone and email, providing accurate, professional, and timely support
- Deliver a consistently high standard of customer care and service
- Provide clear information on products, pricing, availability, and order status
- Process customer orders and payments accurately and efficiently
- Complete customer checks and transaction-related administration in line with internal processes
- Take ownership of customer queries through to resolution, liaising with Operations, Compliance, Logistics, Finance, and Technology teams as required
- Keep customers informed where queries require investigation or escalation
- Handle after-sales queries and resolve issues promptly and professionally
- Maintain accurate records and update internal systems
- Work collaboratively with colleagues across Customer Services and the wider business
Skills
- Excellent communication skills with a professional and confident phone and email manner
- Strong customer care and service mindset, with a calm and solution-focused approach
- Ability to learn and retain detailed product information
- Good organisational skills and strong attention to detail
- Comfortable working in a fast-paced, structured environment
- Positive, reliable, and team-focused attitude
- Previous experience in customer service or customer care is beneficial but not essential
Why You’ll Love It Here
- A service-led role with clear processes and support
- Full training to build product and system knowledge
- Opportunity to work in a well-established, growing business
- Supportive team environment with clear expectations
- Office-based role offering structure, stability, and development opportunities
- A culture rooted in Integrity, Agility, Ambition, Clarity, and Efficiency
About You
You’ll thrive in this role if you:
- Enjoy helping customers and resolving queries
- Take pride in accuracy and quality of work
- Are organised, dependable, and detail-focused
- Communicate clearly and professionally
- Want to develop your skills in a customer care role
Ready to Apply?
If this sounds like a good fit, we’d love to hear from you. Applications are reviewed on an ongoing basis, and shortlisted candidates will be contacted to discuss next steps. At JQB, we champion diversity and promote equal opportunities. We welcome applications from all backgrounds.
Customer Care Specialist in Birmingham employer: Jewellery Quarter Bullion
Contact Detail:
Jewellery Quarter Bullion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Jewellery Quarter Bullion, their products, and their customer service ethos. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing top-notch customer care, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with handling customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your ability to take ownership of queries.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join our team at Jewellery Quarter Bullion.
We think you need these skills to ace Customer Care Specialist in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Specialist role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and customer service mindset.
Showcase Your Passion: Let us know why you’re excited about working with Jewellery Quarter Bullion. Share your enthusiasm for helping customers and how you can contribute to our mission of providing high-quality support.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Jewellery Quarter Bullion
✨Know Your Stuff
Before the interview, make sure you understand the basics of gold and silver investment. Familiarise yourself with the products offered by Jewellery Quarter Bullion, like BullionByPost.co.uk and Gold.co.uk. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Communication Skills
As a Customer Care Specialist, excellent communication is key. Practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with phone and email scenarios, as these are crucial for the job.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you successfully resolved customer issues. Be ready to discuss how you took ownership of a problem and what steps you took to ensure customer satisfaction. This will highlight your solution-focused mindset.
✨Emphasise Teamwork
Jewellery Quarter Bullion values collaboration, so be prepared to talk about your experience working in teams. Share specific instances where you worked closely with colleagues to achieve a common goal, showcasing your team-focused attitude.
