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- Tasks: Support customers with bullion trading via phone and email, ensuring excellent service.
- Company: Jewellery Quarter Bullion, passionate about gold and silver investment.
- Benefits: Competitive salary, up to 30% bonus, 25 days holiday, and onsite gym.
- Why this job: Join a supportive team and develop your skills in a fast-paced environment.
- Qualifications: Strong communication skills and a proactive customer service mindset.
- Other info: Full training provided with clear career development opportunities.
The predicted salary is between 26500 - 30000 £ per year.
Jewellery Quarter Bullion - Bullion Trader
Location: Birmingham, Office-based
Contract: Permanent, Full Time (37.5 hours per week)
Salary: £26,500–£30,000 dependent on experience
Package & Benefits:
- Bonus: Up to 30%
- Holiday: 25 days holiday plus 8 bank holidays (with option to buy up to 5 additional days)
- Onsite Gym
- Health and wellbeing programme
- Employee and store discount
Office-based at our Birmingham Head Office. Visa sponsorship is not available.
About Jewellery Quarter Bullion:
At Jewellery Quarter Bullion, our mission is to create an accessible, simple, and enjoyable customer experience across all of our brands and websites. We are passionate about gold and silver investment and support customers across the UK and Europe to buy, sell, and store bullion with confidence. Our customer-facing teams play a key role in delivering expert guidance, building trust, and ensuring a high-quality trading experience in a fast-paced environment.
Role Overview:
We’re looking for a Bullion Trader to join our Sales and Customer Services team. This is a customer-facing role focused on supporting customers via phone and email, providing product guidance, processing orders, and delivering excellent service throughout the customer journey. You’ll develop strong product and market knowledge and work closely with colleagues across the business to ensure a smooth and professional trading experience. This is a fully office-based role, ideal for someone who enjoys customer interaction, learning new products, and working in a collaborative, fast-paced environment.
Key Responsibilities:
- Respond to customer enquiries via phone and email, providing accurate and professional support
- Build rapport with customers and deliver a consistently high standard of service
- Provide detailed product information, including specifications, pricing, and availability
- Follow up customer enquiries and support trading activity through excellent customer service
- Process customer orders and payments accurately and efficiently
- Complete customer onboarding and transaction-related checks in line with internal processes
- Take ownership of after-sales support, resolving issues promptly and professionally
- Maintain accurate records and update internal systems
- Support colleagues and collaborate with other teams to ensure a positive customer experience
Skills & Experience:
- Excellent communication skills with a confident and professional phone and email manner
- Strong customer service mindset with a proactive and solution-focused approach
- Ability to learn and retain detailed product and market knowledge
- Good organisational skills and attention to detail
- Comfortable working in a fast-paced, customer-facing environment
- Positive, team-focused attitude
- Previous experience in sales or customer service is beneficial but not essential
Why You’ll Love It Here:
- A varied, customer-facing role with clear structure and support
- Full training to build bullion, product, and market knowledge
- Opportunity to work in a growing, established business
- Supportive team environment with clear expectations
- Office-based role offering stability and development opportunities
- A culture rooted in Integrity, Agility, Ambition, Clarity, and Efficiency
About You:
You’ll thrive in this role if you:
- Enjoy speaking with customers and building relationships
- Are confident, curious, and eager to learn
- Take pride in delivering high-quality service
- Are organised, reliable, and detail-focused
- Want to develop your skills in a commercial, customer-facing role
Ready to Apply?
If this role sounds like a strong fit, we’d love to hear from you. Applications are reviewed on an ongoing basis, and shortlisted candidates will be contacted to discuss next steps. At JQB, we champion diversity and promote equal opportunities. We welcome applications from all backgrounds.
Bullion Trader in Birmingham employer: Jewellery Quarter Bullion
Contact Detail:
Jewellery Quarter Bullion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bullion Trader in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Jewellery Quarter Bullion, their products, and their customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, make sure you can confidently discuss bullion trading and answer questions. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially a foot in the door when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for the Bullion Trader position.
We think you need these skills to ace Bullion Trader in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Bullion Trader role. Highlight any customer service or sales experience you have, and don’t forget to mention your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re excited about working in a fast-paced environment and how you can contribute to our mission.
Show Off Your Customer Service Skills: Since this role is all about customer interaction, make sure to showcase your customer service mindset. Give examples of how you've gone above and beyond for customers in the past – we love to see that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Jewellery Quarter Bullion
✨Know Your Bullion Basics
Before the interview, brush up on your knowledge of gold and silver investments. Understand the market trends, pricing, and product specifications. This will not only impress the interviewers but also show your genuine interest in the role.
✨Practice Customer Interactions
Since this role is customer-facing, practice how you would handle common customer enquiries. Role-play scenarios with a friend or family member to build your confidence in providing accurate and professional support over the phone and via email.
✨Showcase Your Team Spirit
Jewellery Quarter Bullion values collaboration, so be ready to discuss examples of how you've worked effectively in a team. Highlight your ability to support colleagues and contribute to a positive work environment during your interview.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the company's approach to customer service or how they support employee development. It shows you're engaged and serious about the opportunity.
