Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage property survey instructions from enquiry to completion with a focus on client satisfaction.
- Company: Dynamic property management firm with a commitment to excellence.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Take charge of your own cases and make a real difference in the property sector.
- Qualifications: 2+ years in admin or client services, strong communication skills, and attention to detail.
- Other info: Fast-paced role with opportunities for growth in a thriving industry.
The predicted salary is between 36000 - 60000 £ per year.
We manage property survey and valuation instructions for clients across the UK. We coordinate a trusted panel of surveyors and valuers and deliver a smooth, professional experience for brokers, lenders, and property owners. Our work is fast-paced, detail-critical, and client-facing — and we pride ourselves on doing it well.
We are looking for a sharp, reliable, and confident Instruction Manager to join our office-based team and own the process from enquiry to completion.
About the Role:This role involves managing each survey instruction from A to Z. You’ll handle client enquiries, assign the appropriate surveyor, monitor progress, and keep all parties updated. It requires excellent communication skills, professional discretion, and the ability to juggle tasks without dropping the ball. This is not a junior admin role — you’ll be taking full responsibility for each case and expected to follow through independently.
Key Responsibilities:- Handle incoming enquiries via phone and email
- Assign surveyors based on job type, location, and availability
- Monitor each instruction from start to finish
- Communicate with clients, surveyors, brokers, and lenders
- Chase outstanding tasks, updates, or documents as needed
- Maintain clear and accurate records
- Represent the company professionally at all times
- 2+ years’ experience in admin, client services, or coordination
- Excellent written and spoken English
- Strong attention to detail – accuracy is essential
- Confidence making phone calls and chasing updates
- Ability to manage multiple cases with calm and control
- A proactive mindset – you don’t wait to be told what to do
- Full-time availability (office-based, no remote/hybrid)
- Experience in property, surveying, mortgage, or legal admin
- Familiarity with CRM systems or instruction workflows
Survey Instruction Manager employer: Jewel
Contact Detail:
Jewel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Survey Instruction Manager
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and the team. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, make sure you can confidently discuss your experience and how it relates to managing survey instructions. Role-play with a friend if you need to!
✨Tip Number 3
Be proactive during the interview! Don’t just wait for questions; ask insightful ones about the team dynamics and how they handle challenges. This shows you’re ready to take charge and think ahead.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and know how to navigate the process smoothly, just like we do in our work.
We think you need these skills to ace Survey Instruction Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your admin and client service experience, and don’t forget to showcase your attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Instruction Manager role. Mention specific examples from your past that demonstrate your ability to manage multiple cases and communicate effectively.
Show Off Your Communication Skills: Since this role is client-facing, it’s crucial to demonstrate your excellent written and spoken English. Make sure your application is free of typos and clearly communicates your enthusiasm for the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive — just what we like to see!
How to prepare for a job interview at Jewel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Survey Instruction Manager. Familiarise yourself with the process from enquiry to completion, and be ready to discuss how your experience aligns with managing survey instructions effectively.
✨Showcase Your Communication Skills
Since this role is client-facing, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled client enquiries or resolved issues in the past, as this will demonstrate your ability to communicate professionally.
✨Demonstrate Attention to Detail
Highlight your strong attention to detail during the interview. You might want to bring up specific instances where your accuracy made a difference in your previous roles. This will show that you understand the importance of precision in managing survey instructions.
✨Prepare for Scenario Questions
Expect questions that assess your ability to juggle multiple tasks and manage priorities. Think of scenarios where you had to chase updates or manage several cases simultaneously, and be ready to explain how you maintained control and delivered results.
